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Wisdom in Feeling: Psychological Processes in Emotional Intelligence
ExcerptMany of us have likely had the experience of chatting on thetelephone with a busy friend who during the conversation is scanningto-do lists, opening e-mail, and the like. Despite his or her best efforts toseem engaged in the interaction, we can nonetheless often detect thatperson’s multitasking behavior and use that perception as a cue to letour rushed and distracted friend go. Thus, even in the absence of visualcues and detailed contextual information, sensitive listeners can fre-quently make accurate and important inferences about the emotionaland cognitive states of others from the way they are speaking with us,rather than from just the content of what they are saying. The function-al importance of acoustics in signaling is even more clear in face-to-facesocial interaction. Consider, for instance, an infant who fretfully wakesfrom a nap only to notice several strangers gazing at her. As she beginswhimpering more vigorously, her father scoops her up and rubs herback while whispering “It’s OK, baby” and making soft shushing sounds.Using both voice and face, the father reassures the infant while focus-ing her attention toward the visitors. In turn, the infant responds withalert interest, both hearing her father’s voice and checking his facial ex-pressions as she focuses on the newcomers. In each of these examples, one or both parties has responded tononlinguistic aspects of vocal behavior. Not only in these, but in manyother types of situations, infants, children, and adults all demonstrate ... Related eBooks
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