All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in four different formats; Microsoft, Mobipocket, Adobe and iPhone/iPad/iPod Touch, and each has it's own Reader software. We will provide you with a link to download the appropriate Reader software free of charge when you make a purchase.Back to top
That depends on your Operating System and if you would like to read your eBooks on your PC or on a hand held device. For advice on selecting the correct format for your requirements, check our Readers Comparison Table.Back to top
In order to read secure Microsoft and Adobe format eBooks, you need to Activate your Reader software prior to downloading. The process of Activating identifies you as the rightful owner of the eBook and is a security measure to protect the copyright of the eBook.Back to top
In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems. For detailed information on which eBook formats are compatible with your hand held device, check our Hand Held Compatibility page.Back to top
Only Adobe format eBooks enable printing. In addition, eBooks have security settings that may prevent printing and copying of some Adobe titles. These are set by the Publisher and vary from book to book. You can view the security settings for each title by clicking the "Buy eBook" link on the eBook Details page.Back to top
Yes, once you have purchased the eBook it is yours. The title is stored on your eBooks.com account and you can access it at any time by logging in with your username and password. Most formats allow you to download the title as many times as you like however, Adobe format eBooks have a license which enables you to download three times. If you need to download your eBook again and you are receiving an error message indicating that you have used all of your licenses, please contact our Support Staff who will be happy to reset this license for you.Back to top
You will find vast amounts advice and troubleshooting information on eBooks.com. Our Help pages are interactive therefore, they will provide you with information that is customized to your specific problem and Reader format. If you are not able to find a solution to your problem in our Help pages, our friendly Support Staff are on hand to assist you and, will always try to respond to your request within 24 hours. If you are experiencing any difficulty at all start here.Back to top
For the following territories, ebooks are priced in local currency.
For all other territories ebooks are priced in US dollars.Back to top
eBooks.com does not deal with individual Authors however, we would be happy for your Publisher to contact us on your behalf. For more information, check our Author's page.Back to top
Refunds will be given at the discretion of the Company Management.Back to top
You can only access books that are available in ePub or iPhone / iPad / iPod Touch formats.Back to top
Yes, you can download all previously purchased books onto your apple device using Ebook Reader if the books are available in ePub or iPhone / iPad / iPod Touch format.Back to top
Yes. You just need to sync with your bookshelf and download the book the first time. Once the book is downloaded onto your device, you can read them offline anytime anywhere!Back to top
If your government requires us to do so, we will add applicable sales tax to your purchase price. The tax might be called Sales Tax, GST or VAT,depending on your country. Tax is normally included in the price of the ebook, or it will be calculated at checkout. (Or it will be left off in cases where ebooks are exempt from tax.)
As we need to comply with the tax systems of multiple countries it can get a bit complicated, but we have tried to display exactly what tax you have to pay in the simplest and most transparent fashion.Simply put, if sales tax is applicable, it will be clearly shown at checkout. Back to top
Once the transaction has taken place we’ll send you a tax invoice. This can be used by a company to have the tax refunded. For our part, regardless of whether you’re an individual or an organization, you’ll need to pay the price of your purchase including any taxes. If you’re an exempt individual or organization, you can use our tax invoice to claim back the tax from your taxing authority.Back to top
Yes. eBooks.com is an ethical, independent company based in our home country, Australia. We do not have buildings full of lawyers weaving elaborate tax evasion strategies to the detriment of local communities. We do not have a labyrinthine corporate structure whose sole purpose is to evade our corporate and community obligations. We don’t pretend to work from Luxembourg or the Cayman Islands. We get on with the job. We do our best, honestly and transparently.Back to top
It is quite common for the page count of your ebook to be less than the number listed on the book’s product page. For instance the product page might say 384 pages, but the PDF is 324 pages and the EPUB is 183!
We are not trying to be intentionally disingenuous and want to avoid any disappointment you might feel if this happens to you with your ebook purchase, so below are the reasons why this could be the case.
Firstly, we will address the huge difference in pages between the PDF and the EPUB. EPUB is designed for reflowable content. This means there aren’t any fixed page numbers, the content is reworked to best fit the device it is being viewed on. What may appear as 183 pages on one device might show up as 269 pages on a different device, depending on how the layout is resized to work with that specific device.
Having covered the EPUB discrepancy, it then raises the question "Well the PDF is meant to be an exact page for page copy of the printed book, why would that ever be different?"
The most common reason is that sometimes the publisher will include the acknowledgements, prelims, or table of contents in the page count, even though they are not strictly in the page count (they are normally numbered using roman numerals). This inflates the number of pages and gives an inaccurate page count.
Also, when preparing a printed paper book the publisher needs to make the page count divisible by 4 for the printer. So blank pages will be added to pad the book out in order to create the right page count. However for ebook PDFs these pages are not needed and can be removed (although not all publishers remove them).
Finally, sometimes the page count that the publisher gives us is just plain wrong. Often publishers will record the page count for a book when they receive the manuscript from the author. After editing and typesetting and the rest of the production process the finished page count can be quite different. But the publisher may forget to update the page count on their system, meaning we get sent incorrect data.
To sum up: No matter what page count your ebook displays, you are still receiving the same amount of words. There is still the same amount of content and nothing is being lost in the transition from printed book to ebook, regardless of format.Back to top
eBooks.com has thousands of customers a day from almost every country in the world. Although thankfully support is only required by the smallest fraction of our users, the support issues cover a wide range of subjects from DRM and licencing, sales and tax, browser issues, file issues, and device support for hundreds of different ebook readers.
As much as we would like to, it is impossible for us to supply phone support 24/7 that could cover all the needed expertise in all these areas. The support ticketing system is the most efficient way for us to track, manage, and answer your queries, that ensures you receive the help you require within a reasonable timeframe. We aim to answer all support queries within 24 hours.
If you need to submit a support ticket please do so here.Back to top
We are aware that the US territories are not separate countries. But they also are not US states. The reason why we need to separate them when shopping at the site is an issue of publisher rights.
When publishers agree to publish a book they acquire the rights to publish it in certain countries. Quite often it is worldwide rights, but then sometimes rights are restricted to a very specific set of countries (or even just one country). Fairly often when acquiring rights the US territories are lumped in with US rights, but not always! Because of this we must treat them differently, as a publisher may have the rights to sell the book in the United States, but not in the US territories, or vice versa.Back to top