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(Last Updated: Sept 27, 2007)
eBooks.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, third-party organization whose mission is to increase online trust by promoting the use of fair information practices. This privacy statement covers the site eBooks.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Customer Service by email at [email protected] If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.
eBooks.com respects your privacy. As we develop our online presence, we will revise
should be read in conjunction with the Terms
of Use and Licenses which govern this Website.
Collection of Personal Information
eBooks.com is the sole owner of the information collected on eBooks.com. eBooks.com collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email receipt of your order.
If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.
eBooks.com will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
From time to time, we may also request and you may choose to provide us with personal information through the use of the Website or through email addresses available from our Website.
If you do not provide us with the personal information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
We will not collect sensitive information about you from anyone else without your consent.
Use and Disclosure of Information
We will use personal information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties.
We will not sell, rent, trade, share, reveal or disclose any of your personal information, unless
- you have specifically requested that we do so;
- we deem it necessary to provide you with services you have requested;
- we are required to do so by a Court of competent jurisdiction or by a governmental order, decree, regulation or rule of any regulatory agency;
- our terms and conditions state that we will;
- we reasonably believe that use of disclosure is necessary to prevent or lessen a serious and imminent threat to an individual's life, health or safety or a serious threat to public health or safety; or
- We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personal information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.
We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Cookies are pieces of information that a website can transfer to an individual's web browser on their computer hard drive for record keeping. Cookies can make using websites easier by storing information about your preferences on a particular website. The information remains on your computer after the Internet session finishes.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), in conjunction with cookies to help us better manage affiliate referrals. Clear gifs are tiny graphics with a unique identifier, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update it by logging in to your account or by emailng Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you create an account but do not wish to receive any additional marketing/promotional material from us, you can indicate your preference on our registration form. Customers may not opt-out of purchase receipts and confirmation emails as these are obligatory.
If you sign up for our email alerts, notifying you of new book releases, and you no longer wish to receive our alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at .
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
eBooks.com takes your privacy and the privacy of all its customers very seriously. We have practices which include the secure storage of personal information and safeguards against the accidental release of personal information. eBooks.com uses SSL encryption to transmit sensitive information.
If you have any concerns about your privacy and the use of the Website or any of eBooks.com's services or products, please contact .
You may request that we provide you with a copy of the personal information collected by us from your use of the Website or through your dealings with us. You may make this request by contact us through our Online Support Form and providing the requested details.
eBooks.com takes steps to ensure that your credit card details are protected. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL).
eBooks.com follows generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you choose to purchase a product or service from eBooks.com online, eBooks.com only stores enough information concerning your transaction as to permit it to verify your instructions and reconcile payment information from its merchant clearance system.
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By default, credit card details are encrypted and stored for use with future purchases. Internally, eBooks.com takes extra caution to limit access to customers' information. Only a few individuals within the company are given degrees of access to customers' personal information according to job function and necessity. Access is granted to these employees through special passwords. All employees are kept up to date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure, guarded environment. If you would like your details removed, please submit a request through our support form.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Ebooks.com does not store this information.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by eBooks.com. Please be aware that we, eBooks.com, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
In the event that eBooks.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a notice on our Web site for 30 days of any such change in ownership or control of your personal information.
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