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(Last Updated: June 16, 2014)
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Collection of personally identifiable information
Ebooks.com Pty Limited is the sole owner of the information collected on eBooks.com. eBooks.com collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email receipt of your order.
If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.
eBooks.com will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website.
If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
We will not collect sensitive information about you from anyone else without your consent.
Use and Disclosure of Information
We will use personally identifiable information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties.
We will not sell, rent, trade, share, reveal or disclose any of your personally identifiable information, unless
- you have specifically requested that we do so;
- we deem it necessary to provide you with services you have requested;
- we are required to do so by a Court of competent jurisdiction or by a governmental order, decree, regulation or rule of any regulatory agency;
- our terms and conditions state that we will;
- we reasonably believe that use of disclosure is necessary to prevent or lessen a serious and imminent threat to an individual's life, health or safety or a serious threat to public health or safety; or
- We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personally identifiable information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.
We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Cookies are pieces of information that a website can transfer to an individual's web browser on their computer hard drive for record keeping. Cookies can make using websites easier by storing information about your preferences on a particular website. The information remains on your computer after the Internet session finishes.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. On our website we use session ID cookies to keep your browsing session active so that you do not need to log in every so often. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used to store information such as your browsing preferences, shopping cart information, affiliate referrals etc. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Learn more from here
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as purchasing ebooks, will be limited.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), in conjunction with cookies to help us better manage affiliate referrals. Clear gifs are tiny graphics with a unique identifier, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update it by logging in to your account or by emailng Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you create an account but do not wish to receive any additional marketing/promotional material from us, you can indicate your preference on our registration form. Customers may not opt-out of purchase receipts and confirmation emails as these are obligatory.
If you sign up for our email alerts, notifying you of new book releases, and you no longer wish to receive our alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at .
You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
eBooks.com takes your privacy and the privacy of all its customers very seriously. We have practices which include the secure storage of personally identifiable information and safeguards against the accidental release of personally identifiable information. eBooks.com uses SSL encryption to transmit sensitive information.
If you have any concerns about your privacy and the use of the Website or any of eBooks.com's services or products, please contact . We will respond to your request to access 30 days.
You may request that we provide you with a copy of the personally identifiable information collected by us from your use of the Website or through your dealings with us. You may make this request by contact us through our Online Support Form and providing the requested details.
eBooks.com takes steps to ensure that your credit card details are protected. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL).
eBooks.com follows generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you choose to purchase a product or service from eBooks.com online, eBooks.com only stores enough information concerning your transaction as to permit it to verify your instructions and reconcile payment information from its merchant clearance system.
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By default, credit card details are encrypted and stored for use with future purchases. Internally, eBooks.com takes extra caution to limit access to customers' information. Only a few individuals within the company are given degrees of access to customers' personally identifiable information according to job function and necessity. Access is granted to these employees through special passwords. All employees are kept up to date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure, guarded environment. If you would like your details removed, please submit a request through our support form.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Ebooks.com does not store this information.
eBooks.com acts as agent
In addition to operating as an online retailer of ebooks in its own right, eBooks.com also provides sales, fulfillment, payment processing and help-desk services to other companies on an agency basis. This service is most commonly provided to book publishers. We will make it clear to you whenever we are so acting as an agent, by showing the brand of the other company at the top of our web pages. The other company's brand will be followed by the words "Powered by eBooks.com" or similar. When we sell you an ebook in our capacity as agent, the vendor of record for that purchase will be the other company. When so acting as an agent, we may provide to the other company your personally identifiable information, so that they may continue to service your needs in the event that the partnership between eBooks.com and the other company ceases. If you opt-in to receive marketing information we may pass your information onto our partners, whom we act as agents, so they may continue that service. If you do not want us to share your personally identifiable information with these companies, contact us at email@example.com
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by eBooks.com. Please be aware that we, eBooks.com, are not responsible for the privacy practices of such other sites.
This privacy statement applies only to information collected by this Web site.
Social Media Widgets
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
In the event that eBooks.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a notice on our Web site for 30 days of any such change in ownership or control of your personally identifiable information.
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