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(Last Updated: April 14, 2016)
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Collection of personally identifiable information
Ebooks.com Pty Limited is the sole owner of the information collected on eBooks.com. eBooks.com collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email receipt of your order.
If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.
eBooks.com will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website.
If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
We will not collect sensitive information about you from anyone else without your consent.
Use and Disclosure of Information
We will use personally identifiable information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties.
We will not sell, rent, trade, share, reveal or disclose any of your personally identifiable information, unless
- you have specifically requested that we do so;
- we deem it necessary to provide you with services you have requested;
- as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process;
- our terms and conditions state that we will;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or
- We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personally identifiable information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We Ebooks.com Pty Limited and our affiliates, or analytics use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here . Please note this does not opt you out of being served ads. You will continue to receive generic ads.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update, delete/remove it by logging in to your account or by emailng Customer Support at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We provide you the opportunity to "opt-out" of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you create an account but do not wish to receive any additional marketing/promotional material from us, you can indicate your preference on our registration form. Customers may not opt-out of purchase receipts and confirmation emails as these are obligatory.
If you sign up for our email alerts, notifying you of new book releases, and you no longer wish to receive our alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at .
You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
eBooks.com takes your privacy and the privacy of all its customers very seriously. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
If you have any concerns about your privacy and the use of the Website or any of eBooks.com's services or products, please contact . We will respond to your request to access 30 days.
You may request that we provide you with a copy of the personally identifiable information collected by us from your use of the Website or through your dealings with us. You may make this request by contact us through our Online Support Form and providing the requested details.
If you choose to purchase a product or service from eBooks.com online, eBooks.com only stores enough information concerning your transaction as to permit it to verify your instructions and reconcile payment information from its merchant clearance system.
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By default, credit card details are encrypted and stored for use with future purchases. Internally, eBooks.com takes extra caution to limit access to customers' information. Only a few individuals within the company are given degrees of access to customers' personally identifiable information according to job function and necessity. Access is granted to these employees through special passwords. All employees are kept up to date on our security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure, guarded environment. If you would like your details removed, please submit a request through our support form.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Ebooks.com does not store this information.
eBooks.com acts as agent
In addition to operating as an online retailer of ebooks in its own right, eBooks.com also provides sales, fulfillment, payment processing and help-desk services to other companies on an agency basis. This service is most commonly provided to book publishers. We will make it clear to you whenever we are so acting as an agent, by showing the brand of the other company at the top of our web pages. The other company's brand will be followed by the words "Powered by eBooks.com" or similar. When we sell you an ebook in our capacity as agent, the vendor of record for that purchase will be the other company. When so acting as an agent, we may provide to the other company your personally identifiable information, so that they may continue to service your needs in the event that the partnership between eBooks.com and the other company ceases. If you opt-in to receive marketing information we may pass your information onto our partners, whom we act as agents, so they may continue that service. If you do not want us to share your personally identifiable information with these companies, contact us at firstname.lastname@example.org
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by eBooks.com. Please be aware that we, eBooks.com, are not responsible for the privacy practices of such other sites.
This privacy statement applies only to information collected by this Web site.
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We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
In the event that eBooks.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a notice on our Web site for 30 days of any such change in ownership or control of your personally identifiable information.
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