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Customer Service Intervention
HRD Press 2003; US$ 14.95Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It’s time for an intervention. The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff .... more...
Ethics 101
Center Street 2008; US$ 8.99Bestselling author John C. Maxwell shows you how the Golden Rule works everywhere, and how, especially in business, it brings amazing dividends. more...
The Truth About Pay-Per-Click Search Advertising
Pearson Education 2009; US$ 14.99Everything you must know to optimize your search ads, increase your profits, and help customers find exactly what they?re searching for ? The truth about the search tax ? The truth about competitive and network click fraud ? The truth about testing and expansion The Truth About Pay-Per-Click Search Advertising ... more...
Auction Theory
Elsevier Science 2009; US$ 82.95Vijay Krishna?s 2e of Auction Theory improves upon his 2002 bestseller with a new chapter on package and position auctions as well as end-of-chapter questions and chapter notes. Complete proofs and new material about collusion complement Krishna?s ability to reveal the basic facts of each theory in a style that is clear, concise, and easy to follow.... more...
Benefit Realisation Management
Ashgate Publishing Ltd 2010; US$ 134.95Gerald Bradley's Benefit Realisation Management is a highly practical guide to using measures to track performance throughout a programme's life; enabling you to eliminate wasted investment, realise more benefits and realise them earlier.The benefits realisation management methodology fits closely with existing programme and project management... more...
Mastering the Complex Sale
Wiley 2010; US$ 24.95Praise for Mastering the Complex Sale "Jeff Thull's process plays a key role in helping companies and their customers cross the chasm with disruptive innovations and succeed with game-changing initiatives." —Geoffrey A. Moore, author of Crossing the Chasm and Dealing with Darwin "This is the first book that lays out a solid method for selling... more...
Project Management for Business, Engineering, and Technology
Taylor & Francis 2008; US$ 54.95Project Management for Business, Engineering and Technology, 3rd edition is a direct response to the ever-increasing need for better project management. First covering the essential background, from origins and philosophy to methodology, the main bulk of the book is dedicated to the concepts and techniques of practical application, including project... more...
Excel Programming
Wiley 2010; US$ 29.99A great guide to Excel programming that is perfect for visual learners and takes you beyond Excel basics! This book is the perfect reference for Excel users who want to delve deeper into the application to create powerful and dynamic programs. From creating macros to customizing dialog boxes, this step-by-step guide helps you get more out of Excel... more...
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Wiley 2010; US$ 28.50Marketing is one of the most important aspects in business today, but it’s also highly competitive and complicated, with intricate strategies and methods of delivery to understand and retain. This straight-forward guide leads you through every aspect of marketing. Fully updated to include all the recent marketing trends, including digital marketing... more...
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Entrepreneur Press 2011; US$ 19.95In every community large and small, you?re likely to see a variety of stores: clothing boutiques, gift shops, bookstores, specialty food shops, hardware stores. Their inventory may be totally different, but the steps involved in running them are much the same. Whether you want your own storefront, a kiosk in a mall, an e-commerce store or anything... more...
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