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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging PersonalitiesMcGraw-Hill Education 2007; US$ 12.00
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! more...
- Knopf Doubleday Publishing Group 2008; US$ 19.95
Send ?the classic guide to email for office and home?has become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication. Filled with real-life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email.... more...
- Chambers Harrap Publishers Ltd 2007; US$ 9.99
Covers the spectrum from everyday communications such as letters and e-mails to corporate documents such as brochures and reports; Numerous examples show good writing in practice; Useful exercises, with solutions, to test your understanding; Handy checklists at the end of each section summarize the key information. Business English offers simple and... more...
Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office ConditionsMcGraw-Hill Education 2008; US$ 12.00
This book provides the right phrase for every situation...every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help... more...
- McGraw-Hill 2010; US$ 10.95
Expert advice for helping an applicant’s chances of acceptance by choosing the right words and phrases As a teacher, professor, or an employer, you are often called upon for letters of recommendation--and probably as often find yourself stumped about what to say. It can be a daunting task when someone’s future is in the balance. This book,... more...
- McGraw-Hill Education 2010; US$ 13.00
Now you'll know what to say at the right time in any situation ESL specialist Natalie Gast knows from her experience that the workplace presents some unique situations. In this book she presents scenarios, business slang, and other linguistic issues that typical language texts don?t go into--for example, how to break the ice with small talk... more...
- Penguin Group US 2011; US$ 26.95
Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes skeptics and cynics into believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level... more...
- McGraw-Hill Education 2010; US$ 12.00
The Right Phrase for Every Situation . . . Every Time Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded future performance goals. You can put them to use for virtually any purpose, from sales and profit goals, quality and productivity goals, and on-time performance personal development goals. Learn the... more...
- New Academy Publishers 2010; US$ 19.95
Comparable to such classics as Stephen Covey's The Seven Habits of Highly Effective People, and David Allen's Getting Things Done, this new title presents fresh and profound strategies for reaching success in your workday and life. Linenberger explains how work is largely a mental game that you can win by applying a practical new mental model of work... more...
Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work EnvironmentMcGraw-Hill Education 2011; US$ 12.00
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME. Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and... more...