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Delivering Knock Your Socks Off Service
AMACOM 2011; US$ 6.99An all new, updated edition of the book that?s been helping to knock customers? socks off for 20 years. more...
Understanding Proactive Customer Orientation
Springer Fachmedien 2011; US$ 54.99Dennis Herhausen examines how managers can successfully probe latent needs and uncover future needs of customers, labeled as proactive customer orientation. Overall, a systematic change process is developed to guide managers that aim to increase their company's proactive customer orientation. more...
The Thank You Economy
HarperCollins 2011; Not AvailableIf this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . . If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . . The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky... more...
How to Say it: Creating Complete Customer Satisfaction
Penguin Group US 2013; US$ 9.99A guide to effectively communicating with customers to create lasting?and repeat?business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with... more...
Looptail
Grand Central Publishing 2013; US$ 12.99Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...
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Pearson Education Limited 2011; US$ 16.60Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It?s for anyone involved in any organisation ? whether you run your own business, manage people or you are a customer facing employee. It doesn?t matter what your... more...
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AMACOM 2013; US$ 12.95The bestselling customer service management book?updated with fresh examples, new tools, and the latest, cutting-edge ideas. more...
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John Wiley & Sons, Inc. 2002; US$ 32.95Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail... more...
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Wiley 2002; US$ 12.99Fast track route to developing world customer relationships Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricing Examples and lessons from some of the world's most successful businesses, including Cisco... more...
