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- Springer Fachmedien 2011; US$ 54.99
Dennis Herhausen examines how managers can successfully probe latent needs and uncover future needs of customers, labeled as proactive customer orientation. Overall, a systematic change process is developed to guide managers that aim to increase their company's proactive customer orientation. more...
- HarperCollins 2011; Not Available
If this were 1923, this book would have been called "Why Radio Is Going to Change the Game" . . . If it were 1995, it would be "Why Amazon Is Going to Take Over the Retailing World" . . . The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky... more...
- Penguin Group US 2013; US$ 9.99
A guide to effectively communicating with customers to create lasting?and repeat?business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with... more...
- Grand Central Publishing 2013; US$ 12.99
Much in the same vein as DELIVERING HAPPINESS, LOOPTAIL combines both Bruce Poon Tip's extraordinary first-person account of his entrepreneurial instincts to start and develop G Adventures, a highly-successful international travel adventure company, and along the way, he reveals his unusual management secrets that not only keep his employees fully... more...
- Hodder Education 2013; Not Available
Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. more...
- Pearson Education Limited 2011; US$ 16.60
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It?s for anyone involved in any organisation ? whether you run your own business, manage people or you are a customer facing employee. It doesn?t matter what your... more...
- John Wiley & Sons, Inc. 2002; US$ 32.95
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail... more...
- Wiley 2002; US$ 12.99
Fast track route to developing world customer relationships Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricing Examples and lessons from some of the world's most successful businesses, including Cisco... more...