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Sales Force Management
Taylor and Francis 2013; US$ 79.95In this latest edition of Sales Force Management , Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, solidifying the book's position globally as the leading textbook in the field. It?s a contemporary classic, fully updated for modern sales management practice. Including... more...
Managing Startups: Best Blog Posts
O'Reilly Media 2013; US$ 11.99If you want salient advice about your startup, you?ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community. ... more...
Managing Knock Your Socks Off Service
AMACOM 2013; US$ 12.95The bestselling customer service management book?updated with fresh examples, new tools, and the latest, cutting-edge ideas. more...
BTEC Business Level 2 Assessment Guide: Unit 4 Principles of Customer Service
Hodder Education 2013; Not AvailableTake the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. more...
Driving Loyalty
Crown Publishing Group 2013; US$ 28.00Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line. In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better... more...
The Dominant Influence of Marketing in the 21st Century
Palgrave Macmillan 2013; US$ 95.00Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, there are some misgivings about marketing in the 21st century. This volume addresses the positive and negative elements of marketing and questions 'Is marketing a leviathan in today's societies?' more...
Customer Lifetime Value
Taylor and Francis 2013; US$ 42.95Get the competitive edge by effectively managing customer lifetime value The customer lifetime value (CLV) concept is extensively changing the way today?s business is managed. A student or practitioner needs to understand CLV to best gain the competitive edge in business. Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits is... more...
Crisis Management at the Speed of the Internet
Elsevier Science 2013; US$ 24.95Crisis Management at the Speed of the Internet provides security executives and practitioners with an overview of the potentially harmful impact of social media communication on corporate reputation. Within minutes, the online consumer community can propel a company into an image crisis, brand damage, and a financial disaster-even if the viral information... more...
Managing the New Customer Relationship
Wiley 2013; US$ 39.95Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP “Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize... more...
