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...And the Clients Went Wild!
Wiley 2010; US$ 24.95Combine social media with traditional marketing techniques for breakthrough results! While social media is doing much to change the marketing landscape, it doesn't mean you have to take an either/or approach between it and more traditional methods. And the Clients Went Wild! gives you the tools to take an eclectic approach and pick the best, most... more...
1,001 Ways to Keep Customers Coming Back
Crown Publishing Group 2011; US$ 16.95Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips . With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton,... more...
101 Activities for Delivering Knock Your Socks Off Service
AMACOM 2009; US$ 19.95The ultimate activity guide to mastering the art of exceptional customer service. more...
101 Ways to Build Customer Relationships
HRD Press 2007; US$ 14.95Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful... more...
101 Ways to Improve Customer Service
Wiley 2007; US$ 55.00101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees... more...
101 Ways to Really Satisfy Your Customers
Allen & Unwin 2006; US$ 22.68Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business. more...
101 Ways to Really Satisfy Your Customers
Allen & Unwin 2007; US$ 8.99Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and... more...
The 11 Laws of Likability
AMACOM 2011; US$ 16.95When you?re networking, you need them to like you?really like you. more...
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HRD Press 2005; US$ 99.95Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable... more...
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HRD Press 2003; US$ 139.95This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator... more...
