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- Gabal Verlag 2013; Not Available
Guter Service funktioniert in vielen Unternehmen nach dem Zufallsprinzip. Wenn ein Mitarbeiter seinen schlechten Tag hat, hat der Kunde eben Pech gehabt ... Wir alle könnten zur Genüge unsere eigenen Erfahrungen mit der Servicewüste beisteuern. Zeit also, die Dinge grundlegend anzugehen und Service auf eine solide Basis zu stellen. Service ist gelebte... more...
- Taylor and Francis 2013; US$ 125.00
This book provides insight into the potential for the market to protect and improve labour standards and working conditions in global apparel supply chains. It examines the possibilities and limitations of market approaches to securing social compliance in global manufacturing industries. It does so by tracing the historic origins of social labelling... more...
- Taylor and Francis 2013; US$ 49.95
Domestic tourism in developing countries is rapidly outstripping international tourism and could soon involve ten times the numbers. This is an examination of the numbers involved, their profile, behaviour, impacts and the relevant policy responses. The volume looks at the impacts of local mass tourism in various socio-economic and environmental contexts... more...
- Edward Elgar Publishing 2004; US$ 40.00
Kets de Vries, Shekshnia, Korotov, and Florent-Treacy (all with INSEAD, Fontainebleu, France) examine the psychological make-up, family backgrounds, and personalities of the new Russian entrepreneurs, and the cultural and historical context in which they operate. The text incorporates ten years of data collection and interviews in Russia. more...
- Edward Elgar Publishing 2005; US$ 40.00
?This excellent volume will be a first-rate addition to the literature. It is original, thorough, well-written and well-organised. The notes to each chapter are particularly good and together with the extensive list of references make it such a comprehensive study that it should become a standard reference book on the Internet. more...
- Organisation for Economic Co-operation and Development 2004; US$ 145.00
Driven by technological change, global competition and the ongoing liberalisation of markets, intentional direct investment plays a key role in the process of global economic integration. Reliable and up-to-date statistics are essential for a meaningful interpretation of investment trends for the purpose of policy analysis and decision. more...
- Organisation for Economic Co-operation and Development 2003; US$ 51.00
What are the trends in the iron and steel industry in 2001 for OECD countries, for certain central and eastern European countries in transition, for selected New Independent States and a few other countries that have observer status in the Steel Committee? This annual publication provides statistical tables showing steel production, consumption and... more...
- Organisation for Economic Co-operation and Development 2004; US$ 67.00
Tradeable Permits: Policy Evaluation, Design and Reform The search for cost-effective environmental policy measures in OECD countries has led to an increase in the use of tradeable permit systems. After many years of experimenting in a limited number of countries, tradable permits in environmental policy can now offer effective solutions. more...
- Organisation for Economic Co-operation and Development 2006; US$ 168.00
This publication is a two-yearly report on trends in the steelmaking capacity in economies that are not members of the OECD. This report examines the current steelmaking capacity of these economies and likely changes therein up to the year 2008. Developments in Steelmaking Capacity of Non-OECD Countries includes an appendix containing detailed information... more...