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- Marshall Cavendish 2013; US$ 5.00
The success of every great company or popular brand is often the vision of a great leader. Here in this book, we profile 100 Great Business Leaders, giving an account of their business career, demonstrating the innovations, opportunities and business principles that have been introduced in their companies. Also included is a practical section to demonstrate... more...
- SAGE Publications 2013; US$ 49.95
The concept of customer engagement has evolved as a powerful tool for building a profitable approach to customer management. Profitable Customer Engagement is an authoritative book that communicates the fundamentals of profitable customer engagement by proposing a customer engagement value (CEV) framework. It is a first-of-its-kind book that outlines... more...
- Free Press 1999; US$ 15.95
Professional firms are forever trying to get their people to act like professionals?to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine this essential,... more...
- HarperCollins 2010; US$ 13.99
Which is more dangerous, a gun or a swimming pool? What do schoolteachers and sumo wrestlers have in common? Why do drug dealers still live with their moms? How much do parents really matter? How did the legalization of abortion affect the rate of violent crime? These may not sound like typical questions for an econo-mist to ask. But Steven D. Levitt... more...
- Nicholas Brealey Publishing 2006; US$ 26.95
After the thrill of promotion to an executive position comes the sobering reality of just how difficult it is to succeed at this leveland how hard it can be to find help. Some 40 percent of new executives don't last 18 months. Why do so many employees with strong track records derail when promoted to the executive suite? In The Next Level,... more...
- Random House 2008; US$ 11.64
'Despite popular myth, leaders - whether titled or untitled - aren't born. They learn how to lead. The real test of leadership is: if you had no title or ability to reward or penalize others, could you still get them to follow you?' In this powerful follow-up to The Fred Factor , world-renowned motivational speaker Mark Sanborn explains... more...
- Simon & Schuster UK 2012; US$ 15.99
For almost two decades, tens of thousands of sales people have learned the lessons presented here by Xerox trainer Robert L. Jolles. The secret, Jolles reveals, is reversing the conventional selling practice. You must focus first on your customer's needs and decision-making process, instead of on the selling practice. Jolles provides a systematic approach... more...
- Crown Publishing Group 2006; US$ 21.00
Why should I do business with you? and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider ? if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is... more...
- John Wiley & Sons, Inc. 2007; US$ 29.95
The most trusted resource on becoming a leader is now updated and revised for a new generation. This leadership classic continues to be a bestseller after three editions and twenty years in print. It is the gold standard for research-based leadership, and the premier resource on becoming a leader. This new edition, with streamlined text, more international... more...
- Worldwide Center for Organizational Development 2006; US$ 9.50
This Creativity and Innovation Rapid Skill Builder booklet approaches the idea of creativity from the perspective that every person has the potential to be creative and that we can therefore all improve our skills in this critical area. more...