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- Pearson Education 2003; US$ 13.99
Many people have written about creating customer-centered organizations. Michael Basch actually did it--better than anyone else. He was the co-founder of Federal Express, and the VP of Sales, Marketing and Customer Service. He built the systems, created the processes and developed the culture that made FedEx the legend it still is today in customer... more...
- Pearson Education 2003; US$ 16.99
Of organizations that seek strategic change, 70% fail. In Leading Strategic Change,now in paperback, leading consultants J. Stewart Black and Hal B. Gregersen examine the core problem: organizations fail to change because individuals fail to change. Black and Gregersen identify the "brain barriers" that keep strategic change from success--failure... more...
- Pearson Education 2004; US$ 25.99
In the 1990s, in the name of "revolutionary business models," businesses took on massive risks almost without concern. They were burnt -- badly. Today, many companies have become powerfully averse to taking the risks that are essential to long-term success. Now, there's a whole new way to think about risk: one that liberates you to act, while protecting... more...
- Springer-Verlag New York Inc 2005; US$ 84.99
The wide range and the frequently renewed formulation of strategies and organization models of corporate banking highlight (a) the absence of both an established theoretical framework and a dominant model, (b) the huge risk of misalignment of strategy, market policies, macro/micro and hard/soft organizational profiles, (c) the pressure imposed on banks?... more...
- Pearson Education 2004; US$ 19.99
Focusing on saving projects in trouble, this hands-on guide identifies the 18 most pervasive causes of project failure: their causes, early warning signs, and how to fix them before it's too late. It tells you how to diagnose problems before they get out of control, and fix them. It also tells you how to keep any project on track, and any career. more...
- HarperCollins 2009; US$ 15.99
Ken Blanchard's phenomenal bestselling classic The One Minute Manager explores the skills needed to become an effective self leader. Now, Self Leadership and the One Minute Manager clearly and thoroughly reveals how power, freedom, and autonomy come from having the right mind-set and the skills needed to take personal responsibility for success.... more...
- Wiley 2007; US$ 63.50
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. more...
- Springer-Verlag New York Inc 2006; US$ 109.99
Presents the reader with an overview of portfolio management and its historical evolution, and the findings of a substantial amount of academic research into the performance of portfolio managers. This work is of interest to academic researchers and practitioners. more...
- McGraw-Hill 2006; US$ 21.95
Get past the hype to discover what quality management programs really work. Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma. more...
- Wiley 2008; US$ 45.00
Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success... more...