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Quality Wars
Free Press 2010; US$ 24.95The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs,... more...
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McGraw-Hill Education 2011; US$ 40.00“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”. —Professor Yoshio Kondo. The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process... more...
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