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Total Quality Management

Most popular at the top

  • Six Sigma Business Scorecardby Praveen Gupta

    McGraw-Hill 2006; US$ 39.95

    Excerpts from article:. New Book Captures Keys to Short- and. Long-Term Business Success. ... Six Sigma Business Scorecard,. published by McGraw-Hill, combines today's most powerful management concepts...The book starts with a comprehensive. review of Six Sigma and its ability to generate significant returns by focusing on customer satisfaction and.... more...

  • Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Resultsby Mike Rother

    McGraw-Hill Education 2009; US$ 29.95

    "How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way." --James P. Womack, Chairman and Founder, Lean Enterprise Institute "One of the stepping stones that will usher in a new era of management thinking." -- The Systems Thinker This game-changing book puts... more...

  • The Lean Six Sigma Guide to Doing More With Lessby Mark O. George

    Wiley 2010; US$ 29.95

    Praise for The Lean Six Sigma guide to Doing More with Less "At Frito Lay, we have applied many of the concepts and tools in this book, and we are realizing a five to seven times return on our annual Lean Six Sigma investment." —Tony Mattei, Lean Six Sigma Director, Frito Lay "Ecolab has experienced a sustainable, competitive advantage through... more...

  • The Best Practiceby Charles C. Kenney

    PublicAffairs 2008; US$ 15.95

    In the late 1990s, treatment-related deaths or ?complications? were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their goal to study the concepts of ?quality improvement? used at Toyota and NASA, and to apply them to the practice of medicine. This... more...

  • Competing Against Timeby George Stalk

    Free Press 1990; US$ 24.95

    Today, time is the cutting edge. In fact, as a strategic weapon, contend George Stalk, Jr., and Thomas M. Hout, time is the equivalent of money, productivity, quality, even innovation. In this path-breaking book based upon ten years of research, the authors argue that the ways leading companies manage time—in production, in new product development,... more...

  • Fast Cycle Timeby Christopher Meyer

    Free Press 2010; US$ 20.95

    Today, tens of thousands of companies are struggling to become "time-based" competitors, inspired by such corporations as Motorola, General Electric, Citicorp, and a myriad of others who have cut production time in half—or more. But until now, the literature has focused on the theory and philosophy of fast cycle time, rather than the tools and... more...

  • The Control Theory Managerby William Glasser

    HarperCollins 2010; US$ 10.99

    Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it. more...

  • Creating Powerful Brandsby Leslie de Chernatony

    Taylor and Francis 2010; US$ 55.95

    This has long been the one book that students can rely on to get them thinking critically and strategically about branding. This new fourth edition is no exception. THE definitive introductory textbook for this crucial topic, it is highly illustrated and comes packed with over 50 brand-new, real examples of influential marketing campaigns. Bullets:... more...

  • Leading the Lean Healthcare Journeyby Joan Wellman

    CRC Press 2010; US$ 62.95

    Every healthcare organization can learn from Seattle Children's continuous improvement process, but this book is not an operator's manual. Instead, it is a challenge to everyone concerned with healthcare to reexamine deeply held assumptions. While it is commonly believed that improved quality, access, and safety, and an improved bottom line... more...

  • ISO 9001: 2000 for Small Businessesby Ray Tricker

    Taylor and Francis 2012; US$ 44.95

    Review of previous edition: "This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice". Quality Today Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational... more...