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The Control Theory Manager
HarperCollins 2010; Not AvailableCombining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it. more...
Six Sigma Beyond the Factory Floor
Pearson Education 2004; US$ 44.99Nonmanufacturing organizations are rapidly discovering Six Sigma's immense potential to reduce costs, improve performance, grow revenue, strengthen focus, and empower people. To achieve these results in your organization, start right here. Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing... more...
Quality Engineering Handbook
Marcel Dekker Inc 2003; US$ 179.95The second edition of this text has been revised to reflect changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE), covering all topics required by the quality engineer for day-to-day practices in planning, testing, finance and management. more...
ISO 9001: 2000 In Brief
Taylor and Francis 2005; US$ 43.95A clear and comprehensive guide to quickly set up a cost-effective Quality Management System Revised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System. With comprehensive coverage of the meaning, history and requirements... more...
Service Design for Six Sigma
Wiley 2005; US$ 134.00A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective... more...
Six Sigma for Green Belts and Champions
Pearson Education 2004; US$ 55.99"Much has been said or written in recent times about the value of Six Sigma methodologies in driving organizational improvement. Yet, so many still seem to be intimidated by or skeptical about these principles and tools. In this text, Drs. Gitlow and Levine have provided a pragmatic, user-friendly treatment of underlying principles and methods, management... more...
Six Sigma Workbook For Dummies
Wiley 2006; US$ 19.99Improve your efficiency -- and bring in big profits! Need help implementing or understanding Six Sigma? Want to take this powerful problem-solving methodology and apply it to your business? Six Sigma isn't just for Fortune 500 companies anymore; it's for every business, even yours, no matter how big or small. This hands-on workbook provides the knowledge,... more...
The Triple Bottom Line
Wiley 2006; US$ 27.95The Triple Bottom Line is the groundbreaking book that charts the rise of sustainability within the business world and shows how and why financial success increasingly goes hand in hand with social and environmental achievement. Andrew Savitz chronicles both the real problems that companies face and the innovative solutions that can come from sustainability.... more...
ISO 9001:2000 Audit Procedures
Taylor and Francis 2013; US$ 62.95In order to meet the recommendations, requirements and specifications of ISO 9001:2000, organisations must undertake an audit of their own quality procedures and those of their suppliers. Likewise, when supplying ISO 9001:2000 accredited customers, suppliers must be prepared to undergo a similar audit. Revised, updated and expanded, ISO 9001:2000... more...
Quality Management Essentials
Taylor and Francis 2006; US$ 39.95From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject... more...









