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- Taylor and Francis 2006; US$ 62.95
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people... more...
- Taylor and Francis 2006; US$ 56.95
Internal Auditing is an essential tool for managing compliance with health and safety, environmental safety and quality standards. Increasingly these three areas are audited by the same professionals to proliferating standards (e.g. OHSAS 18001 for health and safety, ISO 9001 for quality, ISO 14001 for environment). This book delivers a powerful and... more...
- Taylor and Francis 2002; US$ 72.95
Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The authors begin with an introduction to the Six Sigma... more...
- Taylor and Francis 2012; US$ 51.95
This is the third edition of one of world's most respected and successful books on branding. Written by an internationally acclaimed branding expert and author of From Brand Vision to Brand Evaluation , it has been comprehensively revised and updated with a raft of new cases and examples. The book gives the professional and the student a deep understanding... more...
- Taylor & Francis 2012; US$ 92.95
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future... more...
- Taylor & Francis 2012; US$ 54.95
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence,... more...
- Taylor and Francis 2012; US$ 64.95
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling... more...
- Elsevier Science 2002; US$ 53.95
QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction... more...
- Taylor & Francis 2012; US$ 139.95
The Medical Devices Directive (MDD) is an all-encompassing document legislating for the manufacture of any medical device or material used either temporarily or permanently on or in the human body. To achieve its main objectives the MDD requires the manufacturer of all products covered by the Directive to possess a fully auditable Quality Management... more...
- Elsevier Science 2002; US$ 53.95
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach... more...