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Most popular at the top
- Wiley 2005; US$ 26.95
In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team , Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using... more...
- McGraw-Hill 2004; US$ 9.95
Tools for pleasing even the most demanding customers. A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those... more...
Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talentMcGraw-Hill Education 2011; US$ 12.00
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME. Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning... more...
- SAGE Publications 2008; US$ 92.00
A simple, logically sequenced guide to research methods and statistics in business based on SPSS more...
- Taylor and Francis 2005; US$ 34.95
Praise for the first edition: ?As interest in coaching grows, I think Flaherty?s book will come to stand out as a definitive work.? ? Peter M. Senge Coaching: Evoking Excellence in Others proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will probe you to rethink and... more...
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging PersonalitiesMcGraw-Hill Education 2007; US$ 12.00
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! more...
- McGraw-Hill Education 2010; US$ 12.00
The Right Phrase for Every Situation . . . Every Time Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded future performance goals. You can put them to use for virtually any purpose, from sales and profit goals, quality and productivity goals, and on-time performance personal development goals. Learn the... more...
- Wiley 2011; US$ 75.00
The fourth edition of Mastering the Instructional Design Process has been completely revised and updated and is based on the instructional design competencies of the International Board of Standards of Performance and Instruction (IBSTPI). The book identifies the core competencies of instructional system design and presents them in a way that helps... more...
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric EmployeesMcGraw-Hill Education 2013; US$ 27.00
With a Foreword by Jim Cora, former Chairman of Disneyland International. "When the subject permits, we let fly with all the satire and gags at our command. Laughter is no enemy to learning." WALT DISNEY. "I was convinced that management and owners could come and go, but Walt's dream would last forever." VAN FRANCE, Founder... more...