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Overcoming the Five Dysfunctions of a Team
Wiley 2005; US$ 26.95In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team , Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using... more...
2600 Phrases for Effective Performance Reviews
AMACOM 2005; US$ 10.95For managers and professionals who know what they mean-- here's what to say. more...
Perfect Phrases for Customer Service
McGraw-Hill 2004; US$ 9.95Tools for pleasing even the most demanding customers. A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those... more...
Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talent
McGraw-Hill Education 2011; US$ 12.00THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME. Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning... more...
Business Research Methods and Statistics Using SPSS
SAGE Publications 2008; US$ 92.00A simple, logically sequenced guide to research methods and statistics in business based on SPSS more...
Coaching
Taylor and Francis 2005; US$ 34.95Praise for the first edition: ?As interest in coaching grows, I think Flaherty?s book will come to stand out as a definitive work.? ? Peter M. Senge Coaching: Evoking Excellence in Others proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will probe you to rethink and... more...
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
McGraw-Hill Education 2007; US$ 12.00Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips! more...
Perfect Phrases for Setting Performance Goals, Second Edition
McGraw-Hill Education 2010; US$ 12.00The Right Phrase for Every Situation . . . Every Time Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded future performance goals. You can put them to use for virtually any purpose, from sales and profit goals, quality and productivity goals, and on-time performance personal development goals. Learn the... more...
Mastering the Instructional Design Process
Wiley 2011; US$ 75.00The fourth edition of Mastering the Instructional Design Process has been completely revised and updated and is based on the instructional design competencies of the International Board of Standards of Performance and Instruction (IBSTPI). The book identifies the core competencies of instructional system design and presents them in a way that helps... more...
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
McGraw-Hill Education 2013; US$ 27.00With a Foreword by Jim Cora, former Chairman of Disneyland International. "When the subject permits, we let fly with all the satire and gags at our command. Laughter is no enemy to learning." WALT DISNEY. "I was convinced that management and owners could come and go, but Walt's dream would last forever." VAN FRANCE, Founder... more...









