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Metrics for IT Service Managementby Peter Brooks
Van Haren Publishing 2006; US$ 45.00Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
Cloud computingby BCS The Chartered Institute for IT
British Informatics Society Limited 2012; US$ 1.99Cloud computing is seen as one of the main business drivers for growth and innovation, yet debate continues around its benefits, security and data protection issues. This ebook looks at different aspects of the cloud, from strategic considerations to legal and security issues, aiming to provide a clearer picture of its benefits and drawbacks. more...
Management Skills in ITby BCS The Chartered Institute for IT
British Informatics Society Limited 2011; US$ 1.99This collection of articles and blog posts by IT industry experts explores the challenges IT professionals face when moving from a technical into a managerial role. The authors look at the skills required to scale the career ladder, the opportunities for training and development and how to progress from a first job in IT to CIO more...
The Informationby James Gleick
Knopf Doubleday Publishing Group 2011; US$ 11.99James Gleick, the author of the best sellers Chaos and Genius, now brings us a work just as astonishing and masterly: a revelatory chronicle and meditation that shows how information has become the modern era’s defining quality—the blood, the fuel, the vital principle of our world. The story of information begins in a time profoundly unlike our own, when every thought and utterance vanishes as soon as it is born. From the invention of scripts and alphabets to the long-misunderstood talking drums of Africa, Gleick tells the story of information technologies that changed the very nature of human consciousness. He provides portraits of the key figures contributing to the inexorable development of our modern understanding... more...
Apple Confidential 2.0by Owen W. Linzmayer
No Starch Press 2004; US$ 12.95The second edition of this bestseller examines the tumultuous history of America?s best-known Silicon Valley start-up, from its legendary founding almost 30 years ago, through a series of disastrous executive decisions, to its return to profitability, including Apple?s recent move into the music business. This updated and expanded edition is full of juicy quotes, timelines, charts, and photos. more...
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Pearson Education 2006; US$ 55.99This is the eBook version of the printed book. “In this updated and expanded edition of her excellent telecommunications primer, Lili explains in just the right detail everything you need to know to become fluent in this most important and fascinating industry. Besides including a satisfying amount of expert technical detail, the book also discusses equally crucial aspects of how communications technology affects society, culture, and politics. Electronic communications is changing the world for the better; learn from Lili’s expertise how you, too, can participate in the revolution.” —Steve Riley, senior security strategist, Microsoft Corporation “The book you hold in your hand is a rarity. In more than thirty... more...
Bodies in Codeby Mark B. N. Hansen
CRC Press 2006; US$ 24.95Bodies in Code explores how our bodies experience and adapt to digital environments. Cyberculture theorists have tended to overlook biological reality when talking about virtual reality, and Mark B. N. Hansen's book shows what they've been missing. Cyberspace is anchored in the body, he argues, and it's the body--not high-tech computer graphics--that allows a person to feel like they are really ''moving'' through virtual reality. Of course these virtual experiences are also profoundly affecting our very understanding of what it means to live as embodied beings. Hansen draws upon recent work in visual culture, cognitive science, and new media studies, as well as examples of computer graphics, websites, and new media art, to show how our bodies... more...
IT Service Management Global Best Practicesby Jan Van Bon; Annelies van der Veen; Tieneke Verheijen
Van Haren Publishing 2008; US$ 45.00A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and thoroughly selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. more...
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Writing Spaceby Jay David Bolter
Taylor & Francis 2001; US$ 50.95This second edition of Jay David Bolter's classic text expands on the objectives of the original volume, illustrating the relationship of print to new media, and examining how hypertext and other forms of electronic writing refashion or more...
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