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Who's Your City?
Basic Books 2009; US$ 16.99In the age of globalization, some claim that where you live doesn?t matter: Alaska, Idaho, and Alabama are interchangeable. The world is, after all, flat. Not so fast. Place, argues the great urbanist Richard Florida, is not only important, it?s more important than ever. In fact, choosing a place to live is as important to your happiness as choosing... more...
High-Tech, High-Touch Customer Service
AMACOM 2012; US$ 19.95In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. more...
The Accidental Salesperson
AMACOM 2012; US$ 12.95With more than 50,000 copies sold, this book shows even ôunintentionalö sales pros that success is no accident. more...
The Definitive Executive Assistant and Managerial Handbook
Kogan Page 2012; US$ 24.99From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on leadership skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility,... more...
The Definitive Personal Assistant & Secretarial Handbook
Kogan Page 2012; US$ 24.95This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter... more...
The Regulation of Executive Compensation
Edward Elgar Publishing 2012; US$ 40.00In this timely book, Kym Sheehan examines the regulatory technique known as 'say on pay' - where shareholders vote on executive compensation in an annual, advisory vote on the remuneration report. Using the model of the regulated remuneration cycle, and drawing upon evidence of its operation from interviews, voting data and remuneration reports... more...
Retentionmanagement
W. Bertelsmann Verlag 2012; US$ 32.21HauptbeschreibungDie planvolle Mitarbeiterbindug ist eine Kernaufgabe des Personalmanagements. Strategisch wichtige Mitarbeitergruppen sind zu indentifizieren, zielgruppenspezifische Bindungsmaßnahmen sind auszuwählen und retentionsförderlich umzusetzen. Wie das im Unternehmen systematisch realisiert werden kann und welche Aspekte neben unternehemenskulturellen... more...
The Customer Service Survival Kit
AMACOM 2013; US$ 14.95Proven strategies for handling any customer crisis. more...
Conversations That Sell
AMACOM 2013; US$ 12.95When it comes to sales, there?s no such thing as ?small talk.? Here?s how to make the most of every conversation. more...
Distribution Logistics
Springer 2005; US$ 119.00The complexity of distribution systems is augmented by various trends: globalization of the manufacturing industry, rising customer demands, and the reverse flows within closed-loop systems. In this light, the need for advanced planning methods that are based on quantitative optimization is constantly increasing. This book takes up the... more...









