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- Edward Elgar Publishing 2013; US$ 40.00
This insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Internationally, public sector organisations face enormous challenges, including increasingly uncertain political and economic... more...
- Wiley 2013; US$ 26.95
An exploration of spirituality, values, and sustainability in business When Jochen Zeitz and Anselm Grün first met onstage as "the manager and the monk," Zeitz was CEO and Chairman of Puma, and Father Grün was a monk serving as cellarer, the business manager of his Benedictine abbey. They came together to discuss their shared goal: what... more...
- Grand Central Publishing 2004; US$ 9.99
If you work nonstop without a break...worry about offending others and back down too easily...explain too much when asked for information....or "poll" your friends and colleagues before making a decision, chances are you have been bypassed for promotions and ignored when you expressed your ideas. Although you may not be aware of it, girlish behaviors... more...
- Taylor and Francis 2005; US$ 48.95
Many organisations are changing the structure of some of their internal service departments such as HR and Finance, to give them a more consultative and strategic role within the company. However, in many cases, this takes place with little thought as to how the new function can be best established and how the individuals themselves need to change... more...
- Wiley 2006; US$ 45.00
A unified approach to performance management that integrates organization and employee performance Performance provides a practical framework for rethinking what performance management is and how it can be used to better execute strategy. It clearly presents a unified approach for aligning, measuring, rewarding, reporting, and analyzing the performance... more...
- HarperCollins 2009; US$ 15.99
In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers? The answers to these questions can be found in The Eng@ged Customer , written by Hans Peter Brondmo, one of the Internet's best... more...
- HRD Press 2007; US$ 149.95
50 Activities for Performance Appraisal Training. Quick exercises that get results in just minutes. By Wendy Denham and Jane Jestico. Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting ? even boring. Here?s a terrific resource... more...
- Wiley 2008; US$ 89.50
Now fully revised and updated, the Third Edition of How to Comply with Sarbanes-Oxley Section 404: Assessing the Effectiveness of Internal Control is the perfect starting point for companies with no previous SOX experience. Packed with practice aids including forms, checklists, illustrations, diagrams, and tables, the new edition leads auditing... more...
- Van Haren Publishing 2010; US$ 55.00
This book ?Implementing Metrics for IT Service Management? provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC... more...
- Springer 2010; US$ 72.00
This book constitutes the refereed proceedings of the 11th International Conference on Electronic Commerce and Web Technologies (EC-Web) held in Bilbao, Spain, in September 2010. The 22 papers accepted for EC-Web, selected from 45 submissions, are organized in topical sessions on recommender systems; e-payment, security and trust; service-oriented... more...