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- Taylor and Francis 2013; US$ 59.95
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction... more...
- Taylor and Francis 2013; US$ 71.95
Get a comprehensive research-based look at real life hospitality industry issues from leaders in the field Global Cases on Hospitality Industry is a comprehensive examination into hospitality issues around the world. This detailed look at the industry?s dynamics uses an international perspective that provides reader understanding by spanning several... more...
- Taylor and Francis 2013; US$ 52.95
The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations... more...
- Taylor and Francis 2013; US$ 55.95
The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues... more...
- Rutgers University Press 2013; US$ 22.95
Journalist Peter Genovese surveys the food, the business, and the culture of New York City?s pizza scene by visiting 250 pizzerias in all five boroughs. He provides borough-by-borough reviews, from ?slice shops? with scant atmosphere to gourmet pizzerias, including shops that use organic ingredients and experiment with a variety of crusts and toppings.... more...
- University of Chicago Press 2013; US$ 18.00
Fine dining and the accolades of Michelin stars once meant chandeliers, white tablecloths, and suited waiters with elegant accents. The stuffy attitude and often scant portions were the punchlines of sitcom jokes—it was unthinkable that a gourmet chef would stoop to plate a burger or a taco in his kitchen. And yet today many of us will queue... more...
- Taylor and Francis 2013; US$ 115.00
Help students succeed now and in the future in any aspect of the hospitality field! Hospitality Management Education focuses on the academic aspect of hospitality--the mechanisms of hospitality education programs, their missions, their constituents, and the outcomes of their efforts. This book examines why people study hospitality management, the... more...
- Agate Publishing 2013; US$ 35.00
An in-depth guide to the undiscovered world of Wisconsin supper clubs, a generations-old dining tradition. The popularity of these family-owned establishments is making a resurgence due to the clubs' unique identities and scenic locations. more...
- Taylor and Francis 2013; US$ 59.95
Sustainability is one of the single most important global issues facing the world. A clear understanding of the issues surrounding climate change, global warming, air and water pollution, ozone depletion, deforestation, the loss of biodiversity and global poverty is essential for every future manager in the hospitality industry. Present and future... more...
On the Doors - Working as Britain's Hardest Bouncer, I Was Hit, Stabbed and Faced Guns - But I've Never Been BeatenJohn Blake Publishing 2013; US$ 5.82
This is the amazing, terrifying, muscle-packed story of the most feared and respected bouncer in the country. When Stellakis Stylianou, known to his friends ? and his enemies ? as Stilks, was a kid growing up in London he was so poor that he had to go out hunting pigeons for his family?s supper. It was the memory of those lean days that made him vow... more...