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Business of Hotels
Taylor and Francis 2013; US$ 52.95The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations... more...
International Dictionary of Hospitality Management
Taylor and Francis 2013; US$ 55.95The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues... more...
Supervision in the Hospitality Industry
John Wiley & Sons, Inc. 2008; US$ 57.50Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line... more...
Timeshare Management: An Introduction to Vacation Ownership
Taylor and Francis 2009; US$ 55.95Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of... more...
WISO: Meine Rechte im Job
Campus Verlag 2008; US$ 15.09Hauptbeschreibung Dieser WISO-Ratgeber beantwortet kompetent und verständlich alle Rechtsfragen, die einen Angestellten während seines Arbeitsverhältnisses ? vom ersten Arbeitstag bis zur Kündigung ? beschäftigen, unter anderem:Was sollte in einem Arbeitsvertrag geregelt sein? Was ist bei einer Kündigung rechtens und was nicht? Welche Rechte bestehen... more...
Service Management
Springer 2011; US$ 109.99"Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service." ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon... more...
How to Run a Successful Pub
Constable & Robinson 2011; US$ 14.57If you are thinking about leaving the rat race to run your own pub, but don't know how to go about it, this book is for you. How to Run a Successful Pub provides you with all the information and advice you need to make your dream a reality. It will help you to: FIND YOUR IDEAL PUB PLAN AND SET UP YOUR BUSINESS TARGET YOUR CUSTOMERS MAKE MORE MONEY... more...
Human Resource Management in the Hospitality Industry
Taylor and Francis 2013; US$ 55.95Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice , is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise?s workforce... more...
Club Management In North America
Emerald Group Publishing Limited 2002; US$ 199.00Looking back over past volumes, it is possible to discern gaps in the topic areas addressed by the journal. Among these, I would include club operations and I was delighted to receive a proposal from Clayton Barrows for a special issue focused on private clubs in North America. more...
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