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Human Resource Management in the Hotel Industryby Kim Hoque
Routledge 1999; US$ 210.00This book is essential reading for students and researchers with a specific interest in the hotel and catering industry, but will also be of interest to researchers with a wider interest in HRM issues. more...
Employment Relations in the Hospitality and Tourismby Rosemary Lucas
Routledge 2004; US$ 64.95This is one of the first books of its kind to consider contemporary issues, such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. more...
Hey, Waitress!by Alison Owings
University of California Press 2002; US$ 24.95Most of us have sat across the tray from a waitress, but how many of us know what really is going on from her side? Hey, Waitress! aims to tell us. Containing lively, personal portraits of waitresses from many different walks of life, this book is the first of its kind to show the intimate, illuminating, and often shocking behind-the-scenes stories of waitresses' daily shifts and daily lives. Alison Owings traveled the country?from border to border and coast to coast?to hear firsthand what waitresses think about their lives, their work, and their world. Part journalism and part oral history, Hey, Waitress! introduces an eclectic cast of characters: a ninety-five-year-old Baltimore woman who may have been the oldest living waitress, a Staten... more...
The Impact of Strategic Human Resource Management on Organizational Performanceby Norma D?Annunzio-Green; Gillian Maxwell
Emerald Group Publishing Limited 2002; US$ 199.00This issue contains an outstanding collection of current thinking and research on the relationships between strategic human resource management and organizational performance. I should like to thank Norma D?Annunzio-Green, Gillian Maxwell and Sandra Watson for their vision for this issue and for shaping this themed issue, drawing on the work of leading academics and practitioners in the field. more...
Human Resource Management in the Hospitality Industryby Michael J Boella; Steven Goss-Turner
Taylor & Francis 2005; US$ 48.95Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide , is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: . Selection, appointment and induction . Training and management development . Labour turnover . Employee relations and employment law . Managing people and customer care . Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to... more...
Hospitality Employee Management and Supervisionby Kerry L. Sommerville
John Wiley & Sons, Inc. 2007; US$ 77.95A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and... more...
Human Resource Management for the Hospitality and Tourism Industriesby Dennis Nickson
Taylor & Francis 2007; US$ 48.95Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: . Recruitment and selection: the effects... more...
Purchasingby Andrew H. Feinstein; John M. Stefanelli
John Wiley & Sons, Inc. 2008; US$ 106.95Essential information from a manager's perspective-revised for today's industry Within any hospitality business, the purchasing function underlies every aspect of the operation. Even if they are not purchasing agents, hospitality managers must have a firm grasp of purchasing principles in order to run a successful operation. Purchasing: Selection and Procurement for the Hospitality Industry, Seventh Edition offers a revised and updated edition of the foundational resource for this crucial area. The Seventh Edition of this classic book features: In-depth coverage throughout of the latest purchasing technology applications The most current standards and trends in all areas of purchasing: food, furniture, fixtures, and equipment Discussions... more...
Human Resources Management in the Hospitality Industryby David K. Hayes; Jack D. Ninemeier
John Wiley & Sons, Inc. 2008; US$ 96.95This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry. more...
Handbook of Hospitality Human Resources Managementby Dana Tesone
Taylor & Francis 2008; US$ 97.95Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Issues related to the acquisition of human capital * Retention of quality employees * The development of human resources * Critical human resource management issues * Human capital strategies aimed at contributing... more...
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