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- Taylor and Francis 2013; US$ 52.95
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay... more...
- J. J. Keller & Associates, Inc. 2004; US$ 8.39
Featuring an easy-to-read format and full-color illustrations, this convenient and versatile handbook covers 11 critical food safety issues.It's filled with bulleted lists, charts, and chapter quizzes that reinforce key food safety issues and make the material easier to understand. more...
- Taylor and Francis 2012; US$ 59.95
Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the... more...
- Hodder Education 2011; US$ 12.78
This is the only revision guide to support GCSE Hospitality & Catering. Building on the success of the best-selling course book, this WJEC endorsed resource highlights the key facts that every student needs to know for success. It also includes plenty of targeted questions that support learning and provide examination practice. more...
- Taylor and Francis 2012; US$ 79.95
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today?s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving... more...
- Mainstream Publishing 2013; US$ 11.36
Clubland UK is a story of violent men and the worlds they inhabit. At the height of the hedonistic '90s rave era, Steven McLaughlin policed some of Blackpool's busiest seafront clubs on chaotic nights, as the virulent dance and drug craze exploded onto the scene. From the front line, he witnessed the dark underbelly of clubland culture... more...
On the Doors - Working as Britain's Hardest Bouncer, I Was Hit, Stabbed and Faced Guns - But I've Never Been BeatenJohn Blake Publishing 2013; US$ 5.82
This is the amazing, terrifying, muscle-packed story of the most feared and respected bouncer in the country. When Stellakis Stylianou, known to his friends ? and his enemies ? as Stilks, was a kid growing up in London he was so poor that he had to go out hunting pigeons for his family?s supper. It was the memory of those lean days that made him vow... more...
- Taylor and Francis 2013; US$ 57.95
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality... more...
- University of California Press 2002; US$ 29.95
Most of us have sat across the tray from a waitress, but how many of us know what really is going on from her side? Hey, Waitress! aims to tell us. Containing lively, personal portraits of waitresses from many different walks of life, this book is the first of its kind to show the intimate, illuminating, and often shocking behind-the-scenes stories... more...
- J. J. Keller & Associates, Inc. 2006; US$ 2.95
Provides food safety and general safety awareness training. This must-have handbook contains practical, real-world food safety information that will help foodservice employees recognize and deal with potential hazards ... and reduce the chances of foodborne illness. more...