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The Tourism and Leisure Experience
Channel View Publications 2010; US$ 54.95People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer... more...
Inside City Tourism
Channel View Publications 2011; US$ 54.95Cities are the dominant geographical focus of business and leisure tourism travel, and cities everywhere are regenerating and reinventing themselves so as to attract visitors, students and investment. Inside City Tourism explores the organisational challenges to which this gives rise, and in particular examines the history, structure and functioning... more...
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Transworld 2011; US$ 12.00'Something strange occurs to guests as soon as they check in. Even if in real life they are perfectly well-mannered, decent people with proper balanced relationships, as soon as they spin through the revolving hotel doors the normal rules of behaviour no longer seem to apply.' All of the following is true.Only the names have been changed to protect... more...
Climbing the Stairs
Pan Macmillan 2011; US$ 6.38From the grand houses of Brighton to imposing London mansions, life as a kitchen maid could be exhausting and demoralising. It?s not just being at the beck and call of the people upstairs, when even the children of the family can treat you like dirt, but having to deal with temperamental cooks, starchy butlers and chauffeurs with a roving eye. Marriage... more...
Golf Tourism
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Hodder Education 2012; Not AvailableThoroughly revised and updated for its 8th edition, Food and Beverage Service is considered the standard reference book for food and drink service in the UK and in many countries overseas. New features of this edition include: - larger illustrations, making the service sequence clearer than ever - updated information that is current, authoritative... more...
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Climbing the Stairs
Pan Macmillan UK 2011; US$ 15.18Working below stairs in 1920s London, sixteen-year-old Margaret's mind turns to finding a man. But it's hard to look beguiling when you're elbow deep in dishwater... From the grand houses of Brighton to imposing London mansions, life as a kitchen maid could be exhausting and demoralising. It's not just being at the beck and call of the people upstairs,... more...
