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- Taylor and Francis 2013; US$ 125.00
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types... more...
- Taylor and Francis 2013; US$ 36.95
Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The... more...
- Morgan & Claypool Publishers 2009; US$ 25.00
Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we... more...
- Taylor and Francis 2013; US$ 36.00
Explore ways to bring and keep your library?s electronic services up to date! From editor Di Su: ?Some years ago, if you were told that a library?s catalog would be available on a 24/7/365 basis, you?d think it was just another fiction. Perhaps as influential as Johannes Gutenberg?s invention of movable type printing, the Internet is one of the most... more...
- Emerald Group Publishing Limited 2003; US$ 199.00
Computer based information systems represent an ever-growing component within healthcare organisations. There is now more than ever a high demand to develop effective systems that will manage healthcare information. Parallel to that there is even greater need to develop more reliable and efficient ways to use information to assist in making viable... more...
- Emerald Group Publishing Limited 2005; US$ 199.00
Sketches the legislative underpinning to advances in the area of library disability service provision, and points out the role of the customer service values inherent in the library profession which should not be underestimated as a contributing factor to this story of improvement. In particular, emphasises the need to focus on the human rather than... more...
- Emerald Group Publishing Limited 2004; US$ 199.00
It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially... more...