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The Real-Time Contact Center
AMACOM 2005; US$ 27.95New technology and best practices to turn your contact center into a revenue generator. more...
Making Millions in Direct Sales
McGraw-Hill 2005; US$ 19.95A direct sales superstar offers his tips on how to manage and grow quotabusting sales teams. One of today's fastest-growing enterprise sectors, direct sales employs 10 million people. Of that number, 2 million are managers. The most respected name in the business and a living legend, Michael Malaghan has done more than $2 billion worth of direct sales... more...
The Concise Guide to Telephone Tactics
Thorogood Publishing 2004; US$ 16.95This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...
Winning with the Caller from Hell
ECW Press 2006; US$ 10.95Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A... more...
Smart Selling on the Phone and Online
AMACOM 2009; US$ 14.95Ten indispensable skills for inside sales success. more...
You Can Sell Anything
Touchstone 2010; US$ 11.95Tips and techniques for selling products and services on the telephone! This book shows you how to profit in the growing telemarketing boom. It is the most sophisticated telemarketing guidebook available. Written in a lively way, this book will sharpen your skills immediately. more...
You Can Sell Anything
Touchstone 2010; Not AvailableTips and techniques for selling products and services on the telephone! This book shows you how to profit in the growing telemarketing boom. It is the most sophisticated telemarketing guidebook available. Written in a lively way, this book will sharpen your skills immediately. more...
You Can Sell Anything
Touchstone 2010; Not AvailableTips and techniques for selling products and services on the telephone! This book shows you how to profit in the growing telemarketing boom. It is the most sophisticated telemarketing guidebook available. Written in a lively way, this book will sharpen your skills immediately. more...
Easy Step by Step Guide to Fundraising for your School
Rowmark 2005; US$ 19.99In this guide: How to organise yourself for effective fundraising How to research and identify potential funders How to approach trusts and foundations, businesses and the rich and famous How to research and write an Appeal How to cold call businesses for funding How to get a commitment face to face How to approach the media... more...
Designing the Best Call Center for Your Business
Taylor & Francis 2005; US$ 44.95Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f This revised and expanded edition examines all key aspects of opening and expanding a live agent call... more...









