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The Call Center Dictionary
Taylor & Francis 2002; US$ 29.95Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology.... more...
Lessons from 100,000 Cold Calls
Sourcebooks, Inc. 2008; US$ 10.95Stewart Rogers has made 100,000 cold calls and lived to tell about it. more...
Professionell telefonieren für Dummies Das Pocketbuch
Wiley 2012; US$ 6.50Sie sollen am Telefon Kunden überzeugen oder gar mit Beschwerden fertig werden? Sie möchten dabei professionell und rundum souverän auftreten? "Professionell telefonieren für Dummies" gibt Ihnen zunächst Ihren persönlichen Telefonknigge an die Hand, zeigt Ihnen, wie Sie mit richtigem Sprechtempo und Tonfall Vertrauen... more...
Online Video Revolution
Palgrave Macmillan 2012; US$ 29.99The Internet is changing. Once a text based medium, it's now transitioning into a video based one. Simply put, marketing to your customers online using traditional techniques no longer works. Why video? It has the power to engage your customers and prompt a response. It can increase the time they stay on your site, influence what they buy, and feed... more...
Managing the Demand-Supply Chain
Wiley 2002; US$ 95.00A proven,innovative approach to meeting customer demand Combining an intensive focus on customer/marketplace demands with innovative technology tools developed to execute demand chain planning, Managing the Demand-Supply Chain sets forth a powerful new model for fulfilling customer demand in the best possible way. Four of the world's leading... more...
Easy Step by Step Guide to Successful Selling
Rowmark 2004; US$ 17.99Whether you are selling business to business or to consumers, this guide shows in simple steps how to build a better rapport with your prospects, how to use a sales structure that works, how to overcome objections, how to read and understand body language and how to come away with the business. more...
Developments in the Call Centre Industry
Taylor and Francis 2006; US$ 49.95Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
Telemarketing, Cold Calling and Appointment Making
Rowmark 2007; US$ 19.99Telemarketing presents companies with some great opportunities for increasing sales and maintaining customer loyalty. This easy to follow guide contains everything you need to know about how to build your business by telephone. This book covers: * how to get through to the decision maker; * how to open the telephone conversation and... more...
Telephone Sales For Dummies
Wiley 2008; US$ 19.99Nearly 100 million Americans (one out of three) purchase goods and services over the phone each year. Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on,... more...
The Complete Idiot's Guide to Cold Calling
DK Publishing 2003; US$ 14.95Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable... more...









