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for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, Sony Reader...
Winning with the Caller from Hell
ECW Press 2006; US$ 10.95Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A... more...
Professionell telefonieren für Dummies Das Pocketbuch
Wiley 2012; US$ 6.50Sie sollen am Telefon Kunden überzeugen oder gar mit Beschwerden fertig werden? Sie möchten dabei professionell und rundum souverän auftreten? "Professionell telefonieren für Dummies" gibt Ihnen zunächst Ihren persönlichen Telefonknigge an die Hand, zeigt Ihnen, wie Sie mit richtigem Sprechtempo und Tonfall Vertrauen... more...
The Call Center Dictionary
Taylor & Francis 2002; US$ 29.95Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology.... more...
Perfect Phrases for the Sales Call, Second Edition
McGraw-Hill Education 2010; US$ 12.00The Right Phrase for Every Situation . . . Every Time How do you get an appointment with a prospect who doesn't accept sales calls? When is the best time to make a presentation? What's the smartest way to handle price objections? This fully revised second edition of Perfect Phrases for the Sales Call provides an arsenal of persuasive... more...
Online Video Revolution
Palgrave Macmillan 2012; US$ 29.99The Internet is changing. Once a text based medium, it's now transitioning into a video based one. Simply put, marketing to your customers online using traditional techniques no longer works. Why video? It has the power to engage your customers and prompt a response. It can increase the time they stay on your site, influence what they buy, and feed... more...
Developments in the Call Centre Industry
Taylor and Francis 2006; US$ 49.95Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
Build It Big
Dearborn Trade Publishing 2005; US$ 17.95An estimated 46 million people in the world are involved in direct selling, according to the Direct Selling Association. In less than ten years this number is expected to grow to an unbelievable 200 million! With more people looking for careers that offer independence, flexibility, and tremendous income potential, this book offers a one-stop source... more...
Cold Calling For Chickens
Cyan Books 2006; US$ 5.00?Cold calling? ? making contact with strangers ? is the biggest fear confronting businesspeople, especially those who work in sales and marketing. ?Put me in front of a customer and I can persuade them to buy anything ? just don?t ask me to cold call!!? more...
Smart Selling on the Phone and Online
AMACOM 2009; US$ 14.95Ten indispensable skills for inside sales success. more...
The Real-Time Contact Center
AMACOM 2005; US$ 27.95New technology and best practices to turn your contact center into a revenue generator. more...
