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for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, Sony Reader...
The Art of Influencing and Selling
Kogan Page 2013; US$ 19.95This book will help you to use tried and tested no-fuss sales techniques to approach prospective customers and clients without them wanting to run a mile! We'll give you the confidence to write and deliver effective sales material and presentations as well as positively negotiate and close the sale. You'll learn how to make... more...
Build It Big
Dearborn Trade Publishing 2005; US$ 17.95An estimated 46 million people in the world are involved in direct selling, according to the Direct Selling Association. In less than ten years this number is expected to grow to an unbelievable 200 million! With more people looking for careers that offer independence, flexibility, and tremendous income potential, this book offers a one-stop source... more...
The Call Center Dictionary
Taylor & Francis 2002; US$ 29.95Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology.... more...
Call Center Operation
Elsevier Science 2003; US$ 60.95Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology... more...
Cold Calling For Chickens
Cyan Books 2006; US$ 5.00?Cold calling? ? making contact with strangers ? is the biggest fear confronting businesspeople, especially those who work in sales and marketing. ?Put me in front of a customer and I can persuade them to buy anything ? just don?t ask me to cold call!!? more...
Cold Calling Techniques
F+W Media 2007; US$ 9.95Follow the advice of Stephan Schiffman?America's #1 Corproate Sales Trainer?and take your career to the next level. This special anniversary edition of his perennial bestseller, Cold Calling Techniques (That Really Work!) , provides you with all of the right tools for turning prospects into meetings, and meetings into big sales. This easy-to-follow... more...
The Complete Idiot's Guide to Cold Calling
DK Publishing 2003; US$ 14.95Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable... more...
The Concise Guide to Telephone Tactics
Thorogood Publishing 2004; US$ 16.95This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation. more...
Designing the Best Call Center for Your Business
Taylor & Francis 2005; US$ 44.95Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f This revised and expanded edition examines all key aspects of opening and expanding a live agent call... more...
Developments in the Call Centre Industry
Taylor and Francis 2006; US$ 49.95Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments,... more...
