The Leading eBooks Store Online
for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...
New to eBooks.com?Learn more
- Bestsellers - This Week
- Foreign Language Study
- Bestsellers - Last 6 months
- Graphic Books
- Health & Fitness
- Political Science
- Biography & Autobiography
- Psychology & Psychiatry
- Body Mind & Spirit
- House & Home
- Business & Economics
- Children's & Young Adult Fiction
- Juvenile Nonfiction
- Language Arts & Disciplines
- Crafts & Hobbies
- Science Fiction
- Current Events
- Literary Collections
- Literary Criticism
- Literary Fiction
- Social Science
- The Environment
- Sports & Recreation
- Family & Relationships
- Study Aids
- Folklore & Mythology
- Food and Wine
- Performing Arts
- True Crime
- Foreign Language Books
Most popular at the top
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any SituationMcGraw-Hill Education 2005; US$ 9.95
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and... more...
- McGraw-Hill Education 2003; US$ 16.95
Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level. All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and... more...
- McGraw-Hill Education 2010; US$ 12.00
Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting , and he runs the management website work911.com. more...
- McGraw-Hill Education 2011; US$ 22.00
As a manager, you know that employee performance is your most important asset?but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager?s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives),... more...
- McGraw-Hill Education 2006; US$ 12.95
Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused, commonsense tools you need to stimulate productivity in any environment. Get the hands-on knowledge and insight you need to: Modernize your... more...
- McGraw-Hill Education 2002; US$ 10.95
Hands-on help for quicklyand persuasivelywriting company-mandated performance appraisals Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee... more...
- McGraw-Hill Education 2004; US$ 12.00
Set the bar for outstanding performance A follow-up to the top-selling Perfect Phrases for Performance Reviews , this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book: Makes it easy for managers to set high... more...
- McGraw-Hill Education 2008; US$ 16.00
Robert Bacal , the bestselling author of Perfect Phrases for Performance Reviews , owns his own consulting firm. He has presented and offered training for the U.S. Department of Transport and at several prestigious conferences. Nancy Moore is a systems analyst and serves as a senior associate with Bacal & Associates. more...
- McGraw-Hill Education 2009; US$ 29.00
The Right Phrase for Every Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you?re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in saying the right thing to the right person... more...
- McGraw-Hill Education 2010; US$ 12.00
Douglas Max is managing director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills. Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting . more...