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- Van Haren Publishing 2006; US$ 45.00
Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
- Knopf Doubleday Publishing Group 2012; US$ 17.95
A book which should appeal to both literary theorists and to readers of the novel, this study invites the reader to consider how the plot reflects the patterns of human destiny and seeks to impose a new meaning on life. more...
- Van Haren Publishing 2012; Not Available
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate... more...
- Princeton University Press 2011; US$ 22.95
"We know that it matters crucially to be able to say who we are, why we are here, and where we are going," Peter Brooks writes in Enigmas of Identity . Many of us are also uncomfortably aware that we cannot provide a convincing account of our identity to others or even ourselves. Despite or because of that failure, we keep searching for identity,... more...
- Oxford University Press 2009; US$ 8.99
Confronting a Bronzino portrait in an English country house, a young American heiress comes face to face with her own predicament. For Milly Theale, who seems to have the world before her and at her feet, is fatally ill. Eager for life, eager for love, she embarks on her European adventure, warming to the admiration of her new friends Kate Croy and... more...
- Fordham University Press 2014; US$ 16.99
This book tests the proposition that the humanities can, and at their best do, represent a commitment to ethical reading. And that this commitment, and the training and discipline of close reading that underlie it, represent something that the humanities need to bring to other fields: to professional training and to public life. What leverage does... more...
- Wiley 2009; US$ 43.95
Surgical patients are increasingly undergoing operative procedures that require complex post-operative care followed by prolonged rehabilitation in the community, and few leave surgery without a wound, tube, line or drain. The care of these surgical adjuncts is undertaken either in hospital by ward staff or away from the hospital in the community,... more...
- Wiley 2012; US$ 99.95
This new edition is a major revision of the popular introductory reference on hydrology and watershed management principles, methods, and applications. The book's content and scope have been improved and condensed, with updated chapters on the management of forest, woodland, rangeland, agricultural urban, and mixed land use watersheds. Case studies... more...
- AEI Press 2010; US$ 8.99
In Wealth and Justice , Arthur C. Brooks and Peter Wehner provide an overview of the history of capitalism in contrast to other economic systems, answer vital questions about the relationship between the free market system and moral character, and explore how the good in human nature can animate capitalism for the betterment of all. more...
- Springer 2005; US$ 109.00
Provides a concise guide to the clinical and operational issues surrounding the management of the ballistic casualty. This book crystallises the knowledge and experience accrued by those dealing with ballistic trauma on a regular basis and extends this to those who have to manage these patients on an occasional basis only. more...