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Most popular at the top

  • Customer Winbackby Jill Griffin; Michael W. Lowenstein

    Wiley 2002; US$ 33.50

    Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail... more...

  • The Quest for Global Dominanceby Anil K. Gupta; Vijay Govindarajan; Haiyan Wang

    Wiley 2015; US$ 30.99

    Anil K. Gupta, Vijay Govindarajan, and Haiyan Wang are among the most distinguished experts in the field of globalization. In The Quest for Global Dominance they present the lessons from their twenty-year study of over two hundred corporations. They argue that, in order for a company to create and maintain its position as a globally dominant player,... more...

  • Strongerby George S. Everly Jr.; Douglas A. Strouse; Dennis K. McCormack

    AMACOM 2015; US$ 18.95

    Professional athletes, surgeons, first responders?all perform remarkable feats in the face of intense stress. Why do they thrive under pressure, while others succumb? What separates the two is attitude. Resilient people meet adversity head-on and bounce back from setbacks. They seem to naturally exude an inner strength?but studies show that resilience... more...

  • The Hidden Leaderby Scott K. Edinger; Laurie Sain; James M. Kouzes; Barry Z. Posner

    AMACOM 2015; US$ 6.95

    Without fanfare or fancy positions, valuable employees are quietly stepping up to leadership roles at every level of every company?the front-line worker who inspires the team to success, the field agent who solves a previously intractable problem, the service rep who thinks outside the box to build unshakeable customer loyalty. These are the people... more...

  • The Program Evaluation Standardsby Donald B. Yarbrough; Lyn M. Shulha; Rodney K. Hopson; Flora A. Caruthers

    SAGE Publications 2010; US$ 75.00

    With oversight from the Joint Committee on Standards for Educational Evaluation, Yarbrough, Schulha, Hopson, and Caruthers have revised and illustrated this new edition of the Program Evaluation Standards . These thirty standards support the core attributes of evaluation quality: utility, feasibility, propriety, accuracy, and accountability, and provide... more...

  • Clinical Nursing Judgment Study Guide for Medical-Surgical Nursingby Donna D. Ignatavicius; M. Linda Workman; Linda A. LaCharity; Candice K. Kumagai

    Elsevier Health Sciences 2015; US$ 51.95

    The Clinical Nursing Judgment Study Guide for Ignatavicius & Workman's Medical-Surgical Nursing: Patient-Centered Collaborative Care, 8th Edition, provides extensive practice in developing clinical judgment and reasoning skills while facilitating deep learning of the core textbook content. Completely revised under new authorship and with a fresh... more...

  • The Heat is Onby Jill Shalvis

    Harlequin 2010; US$ 4.99

    Oh, dear. Bella Manchelli is so not having a good day. First, she's deliciously exhausted from last night's sizzling one-night stand. Second, there's a (gulp) dead body at her back door. Third?um, that scrumptious one-nighter is at her front door? and he's wearing a badge! Police Officer Jacob Madden is all about duty. Until he shows up looking... more...

  • Chance Encounterby Jill Shalvis

    Harlequin 2016; US$ 5.04

    Don?t miss this fun, sexy, reader?favorite story from New York Times bestselling author Jill Shalvis! Ally Wheeler has always been the steady, quiet one. But when her life abruptly changes, she realizes it?s time to change herself, too. So she jumps at the chance to manage a resort in Wyoming, eager for the adventure. Then she meets the resort?s... more...

  • Her Perfect Strangerby Jill Shalvis

    Harlequin 2010; US$ 4.99

    For only one night, Commander Corrine Atkinson lets go of her iron control and seduces a perfect, sexy stranger. Come morning, control firmly in place, Corrine sneaks out of his bed and gets back to her own life. But Corrine's in for a big surprise. Her perfect stranger has turned into the wrong man! His name is Mike Wright and he's the newest member... more...

  • Herb and Spices The Cook's Referenceby Jill Norman

    Dorling Kindersley Ltd 2015; Not Available

    The essential companion for every creative cook - now available in PDF With global herbs, spice and seasonings now widely available, cooking has never been more varied. Add exciting and exotic new flavours to your cooking with flair and creativity with this practical reference book. If you don't know your wasabi from your epazote this is the guide... more...