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  • Lean Six Sigma in Serviceby Sandra L. Furterer

    Taylor and Francis 2009; US$ 96.95

    In real life, data is messy and doesn?t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six... more...

  • Systems Engineering Focus on Business Architectureby Sandra L. Furterer

    CRC Press 2012; US$ 79.95

    Still relatively new, yet increasingly important, the Business Architecture body of knowledge takes an enterprise view of business processes. Understanding the alignment between IT initiatives and the business strategies can ensure that resources of people, time, and money are applied appropriately. Written by Sandra L. Furterer, an expert with more... more...

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