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CRM at the Speed of Light
McGraw-Hill 2004; US$ 29.99Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools... more...
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McGraw-Hill Education 2008; US$ 34.99A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise. Social CRM is critical to business success in today's hyper-connected environment. Customers'... more...
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Rutgers University Press 2012; US$ 27.95New Jersey: A History of the Garden State is a fresh and comprehensive overview of New Jersey’s history from the prehistoric era to the present. The findings of archaeologists, political, social, and economic historians are brought together to offer a new look at the ways in which the Garden State has changed over time. From its pivotal role... more...
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