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The Entrepreneurial Society of the Rhondda Valleys, 1840-1920
University of Wales Press 2010; US$ 75.00This is the first significant study of the entrepreneurial society created by the Welsh coal boom (most books up to now having concentrated upon the workers and the unions). more...
The Pen and the Cross
Continuum International Publishing 2010; US$ 34.95This incisive and perceptive new book concerns 'Catholic Literature' in Britain since 1850. To many people, Roman Catholicism is culturally foreign and 'other'. And yet some of the most outstanding writers of recent times have been Catholics - often converts, such as Evelyn Waugh, Graham Greene, Muriel Spark and David Jones. In every... more...
Service Offerings and Agreements
British Informatics Society Limited 2011; US$ 46.99By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product. more...
Marshal Petain
Faber and Faber 2011; US$ 21.86Marshal Philippe Pétain was, in the words of historian Andrew Roberts, 'the most controversial Frenchman of the twentieth century.' A truly distinguished soldier who rose from humble origins, he commanded French forces at Verdun in 1916 and became a national hero. But though by 1940 he had become French Deputy Prime Minister his political abilities... more...
Staying Lean
CRC Press 2011; US$ 39.95Originally self-published by the author, this 2009 Shingo Prize winner reports on the experience of a multi-national company that successfully implemented Lean in both its manufacturing and commercial operations over a six year period. Based on a model of sustainable change, the text defines by example the elements of successful Lean management that... more...
IT Service Management
British Informatics Society Limited 2012; US$ 31.99ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product. more...
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