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  • The Entrepreneurial Society of the Rhondda Valleys, 1840-1920by Richard Griffiths

    University of Wales Press 2010; US$ 75.00

    This is the first significant study of the entrepreneurial society created by the Welsh coal boom (most books up to now having concentrated upon the workers and the unions). more...

  • Marshal Pétainby Richard Griffiths

    Faber & Faber 2011; US$ 23.32

    Marshal Philippe Pétain was, in the words of historian Andrew Roberts, 'the most controversial Frenchman of the twentieth century.' A truly distinguished soldier who rose from humble origins, he commanded French forces at Verdun in 1916 and became a national hero. But though by 1940 he had become French Deputy Prime Minister his political abilities... more...

  • Service Offerings and Agreementsby Richard Griffiths

    BCS Learning & Development Limited 2014; US$ 46.99

    By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. more...

  • Staying Leanby Peter Hines; Pauline Found; Gary Griffiths; Richard Harrison

    Taylor and Francis 2011; US$ 43.95

    The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize in 2009. Explaining how to create and sustain a Lean business, it followed Cogent Power?s first two Lean Roadmaps along their journey. Since then, much has changed. Several members of Cogent Power?s senior management have moved... more...

  • IT Service Managementby Ernest Brewster; Richard Griffiths; Aidan Lawes; John Sansbury

    British Informatics Society Limited 2012; US$ 34.99

    ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product. more...

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