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  • Difficult Conversationsby Douglas Stone; Bruce Patton; Sheila Heen; Roger Fisher

    Penguin Group US 2010; US$ 16.00

    The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization... more...

  • Thanks for the Feedbackby Douglas Stone; Sheila Heen

    Penguin Books Ltd 2014; Not Available

    The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance.... more...

  • Thanks for the Feedbackby Douglas Stone; Sheila Heen

    Penguin Group US 2014; US$ 14.99

    The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers?but also family, friends, and in-laws?they all have ?suggestions? for our performance, parenting, or appearance.... more...

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