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Most popular at the top

  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health Systemby Joseph Michelli

    McGraw-Hill Education 2011; US$ 28.00

    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! ?Like any business, a hospital must be true to its core values in order to succeed. ?Trickle-down values? start at the top with the best leadership, so that all the stakeholders understand and carry out the institution?s mission. That is the gift that David F einberg has brought to U... more...

  • Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your Peopleby Joseph Michelli

    McGraw-Hill Education 2013; US$ 25.00

    Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company?s exemplary leadership practices. Joseph... more...

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinaryby Joseph Michelli

    McGraw-Hill Education 2006; US$ 24.95

    WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. ... more...

  • Leadership Lessons from the Most Admired Companiesby Joseph Michelli

    McGraw-Hill Education 2013; US$ 122.00

    WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. ... more...

  • Starbucks Leadership Lessonsby Joseph Michelli

    McGraw-Hill Education 2013; US$ 48.00

    TWO E-BOOKS IN ONE The Starbucks Experience The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's ?most admired? companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that... more...

  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOWby Joseph Michelli

    McGraw-Hill Education 2011; US$ 25.00

    Make every day a WOW day for your customers, your staff?and your bottom line! ?In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.? ?Eric Ryan, method cofounder... more...

  • When Fish Flyby Joseph Michelli; John Yokoyama

    Hyperion 2004; US$ 9.99

    In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.... more...

  • When Fish Flyby Joseph Michelli; John Yokoyama

    Hyperion 2004; Not Available

    In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.... more...

  • When Fish Flyby Joseph Michelli; John Yokoyama

    Hyperion 2004; US$ 25.37

    In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.... more...

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