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When Fish Fly
Hyperion 2004; US$ 13.95Check back soon to read more details about When Fish Fly by Joseph Michelli. more...
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill Education 2008; US$ 25.95From the author of the Wall Street Journal, USA Today , and BusinessWeek Bestseller, The Starbucks Experience Leadership lessons from the company that turned customer service into an art form The Ritz-Carlton Hotel Company. The name says it all. When it comes to quality, style, and unsurpassed service, this international company... more...
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
McGraw-Hill Education 2006; US$ 24.95WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. ... more...
When Fish Fly
Hyperion 2004; US$ 13.95In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.... more...
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System EBOOK
McGraw-Hill Education 2011; US$ 28.00THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!. “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg... more...
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW EBOOK
McGraw-Hill Education 2011; US$ 25.00Make every day a WOW day for your customers, your staff—and your bottom line!. “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.”. —Eric... more...
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