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  • Difficult Conversationsby Douglas Stone; Bruce Patton

    Penguin Group US 2010; US$ 16.00

    The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization... more...

  • Das Harvard-Konzeptby Roger Fisher; William Ury; Bruce Patton; Werner Raith; Wilfried Hof; Ulrich Egger

    Campus Verlag 2009; US$ 24.79

    Hauptbeschreibung Seit mehr als 25 Jahren gilt das »Harvard-Konzept« als die wirksamste aller Verhandlungstechniken: Statt um vorher festgelegte Positionen zu rangeln, bemühen sich die Partner um einen fairen Interessenausgleich, der beiden Seiten das bestmögliche Ergebnis bringt. Unentbehrlich für Praktiker aller Berufsgruppen. "Dies ist bei... more...

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