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  • Innovative Quality Management Casesby Ton van der Wiele; Jos van Iwaarden

    Emerald Group Publishing Limited 2006; US$ 199.00

    The current literature on quality management is very much focused on the implementation of the latest fads and fashions, or various tools and techniques such as Quality Function Deployment, Benchmarking, Self-assessment and Six-Sigma. Based on research carried out in collaboration between the University of Manchester (UK) and Erasmus University Rotterdam... more...

  • Special Issue On Service Excellenceby Barbara Lewis; Ton van der Wiele

    Emerald Group Publishing Limited 2002; US$ 199.00

    It has been argued (Dale et al., 2001) that quality management has not been very well implemented in many service organisations. Every one of us has his or her own experiences with service failures and it seems that service organisations have various problems and difficulties in developing a sustainable approach towards service excellence. more...

  • Managing Qualityby Barrie G. Dale; Ton van der Wiele; Jos van Iwaarden

    Wiley 2013; US$ 64.95

    Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management... more...

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