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- Wiley 2015; US$ 28.00
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers'... more...
- Thorogood Publishing 2001; US$ 69.95
Whether you believe it is the second industrial revolution or merely an over-hyped offering from the software industry, e-procurement is upon us. The statistics showing take-up and growth point to a phenomenon that is rivalling the Internet itself as a characteristic of modern growth. more...
- Museum Victoria 2014; US$ 9.99
Phar Lap is one of Australias best-loved icons. The story of the gangly foal who became one of the greatest racehorses ever has captured Australians hearts for generations. Phar Lap: A True Legend, written by museum curator Michael Reason, has delighted and informed readers for the last five years. Now this fascinating story has been updated... more...
- Institute of Education Press 2010; US$ 34.95
Explores the nature of young children's experiences of live theatre. Suitable for teachers, artists, researchers, policy makers and other professionals working with theatre and with children in various other contexts and environments, this work provides insights into how we can better support and enhance children's engagement with theatre. more...
- Palgrave Macmillan 2006; US$ 120.00
The documentation of practice is one of the principle concerns of performance studies. Focusing on contemporary performance practice and with emphasis on the transformative impact of video, photography and writing, this book explores the ideological, practical, and representational implications of knowing performance through its documentations. more...
- Ashgate Publishing Ltd 2013; US$ 24.95
This succinct but absorbing book covers the main way stations on James Reasons 40-year journey in pursuit of the nature and varieties of human error. He presents an engrossing and very personal perspective, offering the reader exceptional insights, wisdom and wit as only James Reason can. A Life in Error charts the development of his seminal... more...
- Ashgate Publishing Ltd 2016; US$ 24.95
Managing the Risks of Organizational Accidents introduced the notion of an ?organizational accident?. These are rare but often calamitous events that occur in complex technological systems operating in hazardous circumstances. They stand in sharp contrast to ?individual accidents? whose damaging consequences are limited to relatively few people or... more...
- Cambridge University Press 2007; US$ 88.00
The latest volume in this successful series presents a collection of cutting-edge topics for anaesthetists. more...
- Cambridge University Press 2004; US$ 48.00
This 2004 book considers how proportionality and necessity operate as legal restraints on the forceful actions of States. more...