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  • Passionate and Profitableby Lior Arussy

    Wiley 2005; US$ 27.95

    "I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus strategy and you need knowledge and process to do it well. Read this book and learn."-- Tim Sanders, Author of "Love is The Killer App" "Lior... more...

  • The Experienceby Lior Arussy

    Taylor & Francis 2002; US$ 25.95

    'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop. ' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering... more...

  • Excellence Every Dayby Lior Arussy

    Information Today, Inc. 2008; US$ 19.95

    Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book... more...

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