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Metrics for IT Service Management
Van Haren Publishing 2006; US$ 45.00Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
Enigmas of Identity
Princeton University Press 2011; US$ 29.95"We know that it matters crucially to be able to say who we are, why we are here, and where we are going," Peter Brooks writes in Enigmas of Identity . Many of us are also uncomfortably aware that we cannot provide a convincing account of our identity to others or even ourselves. Despite or because of that failure, we keep searching for identity,... more...
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The Wings of the Dove
OUP Oxford 2009; US$ 8.99Confronting a Bronzino portrait in an English country house, a young American heiress comes face to face with her own predicament. For Milly Theale, who seems to have the world before her and at her feet, is fatally ill. Eager for life, eager for love, she embarks on her European adventure, warming to the admiration of her new friends Kate Croy and... more...
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Wealth and Justice
AEI Press 2010; US$ 8.99In Wealth and Justice , Arthur C. Brooks and Peter Wehner provide an overview of the history of capitalism in contrast to other economic systems, answer vital questions about the relationship between the free market system and moral character, and explore how the good in human nature can animate capitalism for the betterment of all. more...
Hydrology and the Management of Watersheds
Wiley 2012; US$ 99.95This new edition is a major revision of the popular introductory reference on hydrology and watershed management principles, methods, and applications. The book's content and scope have been improved and condensed, with updated chapters on the management of forest, woodland, rangeland, agricultural urban, and mixed land use watersheds. Case studies... more...
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Penguin Group US 2013; US$ 6.99? Père Goriot can rightly be regarded as one of the greatest of Balzac?s novels,? writes Henry Reed of this masterful study of a father who sacrifices everything for his daughters. This novel marked the true beginning of Balzac?s towering project La Com é die Humaine , his series of novels and short stories depicting ?the whole pell-mell of civilization.?... more...
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Springer 2005; US$ 84.99Provides a concise guide to the clinical and operational issues surrounding the management of the ballistic casualty. This book crystallises the knowledge and experience accrued by those dealing with ballistic trauma on a regular basis and extends this to those who have to manage these patients on an occasional basis only. more...
