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Most popular at the top
- Van Haren Publishing 2006; US$ 45.00
Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
- Princeton University Press 2011; US$ 21.79
"We know that it matters crucially to be able to say who we are, why we are here, and where we are going," Peter Brooks writes in Enigmas of Identity . Many of us are also uncomfortably aware that we cannot provide a convincing account of our identity to others or even ourselves. Despite or because of that failure, we keep searching for identity,... more...
- Knopf Doubleday Publishing Group 2012; US$ 17.95
A book which should appeal to both literary theorists and to readers of the novel, this study invites the reader to consider how the plot reflects the patterns of human destiny and seeks to impose a new meaning on life. more...
- Van Haren Publishing 2012; Not Available
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate... more...
- Princeton University Press 2015; US$ 34.58
Contending that a search for ?realism? distorts the writing of Crébillon, Marivaux, Laclos, and Stendahl, Peter Brooks considers their novels with reference to the manner in which the characters explore their worth and pursue their own systems of relationships. The novels discussed are used as examples of the fictional exploitation of the drama inherent... more...
- The Stationery Office Ltd 2013; US$ 50.00
This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. more...
- OUP Oxford 1984; US$ 6.99
ABOUT THE SERIES: For over 100 years Oxford World's Classics has made available the widest range of literature from around the globe. Each affordable volume reflects Oxford's commitment to scholarship, providing the most accurate text plus a wealth of other valuable features, including expert introductions by leading authorities, helpful notes to clarify... more...
- Wiley 2009; US$ 41.56
Surgical patients are increasingly undergoing operative procedures that require complex post-operative care followed by prolonged rehabilitation in the community, and few leave surgery without a wound, tube, line or drain. The care of these surgical adjuncts is undertaken either in hospital by ward staff or away from the hospital in the community,... more...
- AEI Press 2010; US$ 8.99
In Wealth and Justice , Arthur C. Brooks and Peter Wehner provide an overview of the history of capitalism in contrast to other economic systems, answer vital questions about the relationship between the free market system and moral character, and explore how the good in human nature can animate capitalism for the betterment of all. more...
- Wiley 2010; US$ 83.16
Emergency Surgery provides both a practical guide and an understanding of the issues that need to be considered in the management of emergency surgery patients. It presents a clear account of the key issues involved in the assessment, investigation, resuscitation and surgical management of patients who present to the on-call emergency team. It considers... more...