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- Penguin Publishing Group 2011; US$ 28.95
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove... more...
- Penguin Books Ltd 2012; US$ 23.98
In The Challenger Sale , Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships... more...
- Penguin Publishing Group 2013; US$ 29.95
?This is what every business book should be like: stuffed with practical advice, wellsupported by research, and written to keep you eagerly flipping the pages.? ? DAN HEATH , coauthor of Decisive, Switch, and Made to Stick , from the foreword ?Most current customer support and customer experience improvement programs are merely replays of age-old... more...
- Taylor and Francis 2013; US$ 49.95
In this book the authors argue for a paradigm shift in the way African wetlands are considered. Current policies and wetland management are too frequently underpinned by a perspective that views agriculture simply as a threat and disregards its important contribution to livelihoods. In rural areas where people are entrenched in poverty, wetlands (in... more...
- Penguin Books Ltd 2013; US$ 23.98
A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger... more...
- Penguin Publishing Group 2015; US$ 28.95
As the bestseller The Challenger Sale proved, challenging the customer is now the key to sales success. But it turns out that?s only half the story. It?s not just that you challenge but who you challenge that really matters. To win today, you need a Challenger inside the customer organization?a mobilizer. Picture your ideal customer: collegial,... more...
- Taylor and Francis 2014; US$ 56.95
An Introduction to Political Geography continues to provide a broad-based introduction to contemporary political geography for students following undergraduate degree courses in geography and related subjects. The text explores the full breadth of contemporary political geography, covering not only traditional concerns such as the state, geopolitics,... more...
- Lexington Books 2015; US$ 94.99
This edited collection synthesizes existing transgender communication scholarship, contributes original research, and sets an agenda for future work in human communication, media studies, and rhetorical studies. It is unique in its expansive coverage of the field of communication and the specific focus on transgender lives. more...