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  • Lean Six Sigma in Serviceby Sandra L. Furterer

    Taylor and Francis 2009; US$ 96.95

    In real life, data is messy and doesn?t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six... more...

  • Design for Six Sigma in Product and Service Developmentby Sandra L. Furterer

    Taylor and Francis 2012; US$ 79.95

    Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development:... more...

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