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- McGraw-Hill Education 2010; US$ 32.00
Don't ask your customers, "How is OUR service doing?" Ask them, "How are YOU doing?" Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation "Lance Bettencourt deftly blends his academic and consulting... more...
- Taylor and Francis 2003; US$ 150.00
In the Shadows of Divine Perfection provides an examination of Derek Walcott's Omeros (1990)- the St. Lucian poet's longest work, and the piece that secured his Nobel Laureate-that reveals the deep-seated bond between the root narratives of ancient Greece to the cultural products and practices of the contemporary Caribbean. This book presents the first... more...
- HarperCollins 2009; US$ 13.99
1000 Years for Revenge is a groundbreaking investigative work that uncovers startling evidence of how the FBI missed dozens of opportunities to stop the attacks of September 11, dating back to 1989. Award-winning journalist Peter Lance explains how an elusive al Qaeda mastermind defeated the entire American security system in what the author calls... more...
- Elsevier Science 2005; US$ 51.95
Phishing Exposed unveils the techniques phishers employ that enable them to successfully commit fraudulent acts against the global financial industry. Also highlights the motivation, psychology and legal aspects encircling this deceptive art of exploitation. The External Threat Assessment Team will outline innovative forensic techniques employed... more...
- HarperCollins 2004; US$ 13.99
Ever since 9/11, investigative reporter Peter Lance has been leading the fight to expose the intelligence gaps that led to 9/11. Now, in the follow-up to his bestselling 1000 Years for Revenge , he returns with devastating new evidence that the government has been covering up its own counterterror failures since the mid-1990s -- and continues today.... more...
- Palgrave Macmillan 2000; US$ 117.00
As a writer, businessman and magistrate, Henry Fielding was in a singular position to textualize eighteenth-century English cultural conditions and materially to author the text of his society. Not only did he extol employment, he co-owned an employment agency. Not only did he commit fictional criminals to paper, he committed actual criminals to prison.... more...
- Palgrave Macmillan 2005; US$ 36.00
Our Common Dwelling explores why America's first literary circle turned to nature in the 1830s and '40s, showing that when the Transcendentalists spiritualized the landscape, they were reacting to intense class conflict in the industrializing cities of New England. more...
- University of Minnesota Press 1997; US$ 90.00
In Mechanics and Meaning in Architecture, Lance LaVine shows that in architecture, as practiced and taught today, the technological aspect of the professionhow weight is distributed, how heat flow is regulated, and how light is permitted to enterhas bee more...
- The University of North Carolina Press 2006; US$ 21.00
In 1964 a small group of African American men in Jonesboro, Louisiana, defied the nonviolence policy of the mainstream civil rights movement and formed an armed self-defense organization--the Deacons for Defense and Justice--to protect movement workers from vigilante and police violence. With their largest and most famous chapter at the center of... more...