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Most popular at the top

  • Strategic Customer Serviceby John A. GOODMAN

    AMACOM 2009; US$ 24.95

    A new approach to customer service that will transform the entire organization...and create true competitive advantage. more...

  • Mingus Speaksby John Goodman

    University of California Press 2013; US$ 29.95 US$ 23.96

    Charles Mingus is among jazz?s greatest composers and perhaps its most talented bass player. He was blunt and outspoken about the place of jazz in music history and American culture, about which performers were the real thing (or not), and much more. These in-depth interviews, conducted several years before Mingus died, capture the composer?s spirit... more...

  • Customer Experience 3.0by John A. Goodman

    AMACOM 2014; US$ 19.95

    With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series... more...

  • Space Weather & Telecommunicationsby John M. Goodman

    Springer US 2006; US$ 206.85

    Space weather has an enormous influence on modern telecommunication systems even though we may not always appreciate it. We shall endeavor throughout this monograph to expose the relationships between space weather factors and the performance (or lack thereof) of telecommunication, navigation, and surveillance systems. Space weather is a rather new... more...

  • Pricelessby John C. Goodman

    Independent Institute 2012; US$ 14.99

    In the groundbreaking book Priceless , renowned healthcare economist John Goodman reveals how patients, healthcare providers, employers, and employees are all trapped in a dysfunctional, bureaucratic, healthcare system fraught with perverse incentives that raise costs, reduce quality, and make care less accessible. Unless changed, these incentives... more...

  • A Better Choiceby John C. Goodman

    Independent Institute 2015; US$ 9.99

    Despite having surmounted numerous obstacles, the Affordable Care Act?also commonly known as ?Obamacare??remains highly controversial and faces ongoing legal and political challenges. The law?s staunchest critics want to repeal and replace the entire law, while even its supporters acknowledge that serious changes are needed. The question is: replace... more...

  • Knowledge Management in the Pharmaceutical Industryby Elisabeth Goodman; John Riddell

    Taylor and Francis 2016; US$ 119.95

    The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s. Patent expiry, the rise of generics, and the decline of the blockbuster drug have all changed the landscape over the last 10-15 years. It's an environment where products can take 10 years or more to come to market, billions... more...

  • The Apocryphaby Martin Goodman; John Barton; John Muddiman

    OUP Oxford 2012; US$ 18.99 US$ 16.33

    Newly issued in a series of part volumes, the OBC is now available in an affordable and portable format for the books comprising the Apocrypha. Includes a general introduction to using the Commentary, in addition to an introduction to the study of the Apocrypha. more...

  • The World on a Stringby Alan Goodman; John Pollack; Wolf Blitzer

    Henry Holt and Co. 2014; US$ 7.39

    Young reporters need not spend years struggling in obscurity to land coveted foreign assignments. In fact, technological advances and cost-cutting at major media companies have created unprecedented opportunities for enterprising journalists to succeed abroad as freelance correspondents--stringers--for newspapers, magazines, radio, television, wire... more...

  • The Symmetries of Thingsby John H. Conway; Heidi Burgiel; Chaim Goodman-Strauss

    CRC Press 2016; US$ 83.95

    Start with a single shape. Repeat it in some way?translation, reflection over a line, rotation around a point?and you have created symmetry. Symmetry is a fundamental phenomenon in art, science, and nature that has been captured, described, and analyzed using mathematical concepts for a long time. Inspired by the geometric intuition of Bill Thurston... more...