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  • Customer Service in Librariesby Charles Harmon; Michael Messina

    Scarecrow Press 2013; US$ 44.99

    In this book, nine librarians from across the country describe their libraries? best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement... more...

  • E-Learning in Librariesby Charles Harmon; Michael Messina

    Scarecrow Press 2013; US$ 44.99

    If libraries are to remain centers for lifelong learning, then that learning must increasingly be e-learning. But, where can librarians turn for the best ideas and inspiration on how to implement e-learning programs? This book features nine exemplary programs set in all types of libraries. You?ll find proven, successful ways of introducing online... more...

  • Mobile Library Servicesby Charles Harmon; Michael Messina

    Scarecrow Press 2013; US$ 44.99

    Mobile Library Services provides 11 proven ways to reach out to mobile users and increase your library?s relevance to their day-to-day lives. Librarians detail how they created mobile apps to how they went mobile on a shoestring budget. Written by public, academic, and special librarians, these 11 best practices offer models for libraries of... more...

  • Using Social Media in Librariesby Charles Harmon; Michael Messina

    Scarecrow Press 2013; US$ 44.99

    The eight best practices presented here will help your library both actually do social media in a way that matters and do it well. The successful strategies presented here range from the Vancouver Public Library?s innovative use of Twitter to the United Nations Library?s adoption of a social media policy to the Farmington, Connecticut Public Library?s... more...

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