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- Berrett-Koehler Publishers 2008; US$ 22.95
The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. In fact, they're the best bargain around in market research. Using numerous real-life examples, Janelle... more...
- Business Expert Press 2015; US$ 19.95
The creative and science-driven design of the point of sale has become a crucial success factor for both retailers and service businesses. In the newly revised and expanded edition of this book, you will learn some of the shopper marketing secrets from the authors about how you can design your store to increase sales and delight shoppers at... more...
- Bloomsbury Publishing 2016; US$ 9.99
It is 1944, and war has taken the men in Nazi-controlled Austria to the front line. For thirteen-year-old Ursula Hildesheim life in the village of Felddorf remains almost as it was: bullied by her schoolmates, idly thieving from the village shop, enlisted in endless chores by her mama and sister and running wild with her adored older brother Anton.... more...
- Wiley 2011; US$ 240.07
Arising from a workshop, this book surveys the physics of ultracold atoms and molecules taking into consideration the latest research on ultracold phenomena, such as Bose Einstein condensation and quantum computing. Several reputed authors provide an introduction to the field, covering recent experimental results on atom and molecule cooling as well... more...
- Taylor and Francis 2004; US$ 54.95
Operational art emerged from the campaigns of Frederick the Great to the end of the Napoleonic Wars. It was the result of three dynamic interrelationships: between military and non-military factors such as social, economic and political developments; between military theory and practice; and between developments in military theory and practice in France... more...
- Cambridge University Press 2002; US$ 120.00
This book presents the theory of Frobenius manifolds, as well as all the necessary tools and several applications. more...
- Taylor and Francis 2005; US$ 47.95
How does the foreign policy of reunified Germany differ from the West German strong commitment to multilateralism? Multilateralism, German Foreign Policy and Central Europe focuses on German relations with the Czech Republic and Poland in order to investigate the changes and continuities in German foreign policy following the Cold War. After a theoretical... more...
- Taylor and Francis 2005; US$ 54.95
Based on documentary materials including interviews with key players in China, this book charts the development of non-governmental and non-profit organizations in China from the late 1970s to the present day. It recounts how in the aftermath of the 1978 reforms that created a market economy and diversified interests and social life, new institutions... more...
- Springer US 2006; US$ 126.68
Fuzzy Database Modeling with XML aims to provide a single record of current research and practical applications in the fuzzy databases. This volume is the outgrowth of research the author has conducted in recent years. Fuzzy Database Modeling with XML introduces state-of-the-art information to the database research, while at the same time serving... more...
- Springer US 2005; US$ 126.68
Biometric user authentication techniques evoke an enormous interest by science, industry and society. Scientists and developers constantly pursue technology for automated determination or confirmation of the identity of subjects based on measurements of physiological or behavioral traits of humans. Biometric User Authentication for IT Security:... more...