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Most popular at the top

  • 50 Activities for Developing People Skillsby Jaqueline Stewart

    HRD Press 2002; US$ 149.95

    Training Objectives: Improve interpersonal skills; Enhance management performance; Create effective teams; Improve communication within your organization. Activities. Select activities to build training that examines all the key people skills your managers need. These skills include: Assertiveness; Presentation; Counseling; Teamwork; Verbal communication;... more...

  • 50 Activities for Conflict Resolutionby Jonamay Lambert

    HRD Press 1999; US$ 149.95

    This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive... more...

  • 50 Activities for Diversity Trainingby Jonamay Lambert

    HRD Press 1994; US$ 149.95

    The 50 activities in this resource book have been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences, and mastering new skills for communicating more effectively in... more...

  • 50 Activities To Teach Negotiationby Ira Asherman

    HRD Press 1996; US$ 149.95

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessaryto be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives.: Evaluate participant's current negotiation skills; Demonstrate... more...

  • 50 Activities for Performance Appraisal Trainingby Wendy Denham; Jane Jestico

    HRD Press 2007; US$ 149.95

    50 Activities for Performance Appraisal Training. Quick exercises that get results in just minutes. By Wendy Denham and Jane Jestico. Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting ? even boring. Here?s a terrific resource... more...

  • 50 Activities for Employee Engagementby Peter Garber

    HRD Press 2007; US$ 149.95

    Getting employees engaged is not easy to do. Nor is it something you should undertake unless you?re in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even... more...

  • 101 Leadership Actions For Performance Managementby Ollie Malone

    HRD Press 2004; US$ 14.95

    Upgrade your leadership skills quickly and easily├ó┬?┬?and produce results in your organization with a lot less effort. Each book in this collection focuses on a specific area of leadership and managerial effectiveness and offers 101 actions you can accomplish today to improve your impact. The books are easy-to-read and written by experts with real-world... more...

  • 89 Learning Points for Coaching Call Center CSR'sby Peter Garber

    HRD Press 2006; US$ 34.95

    89 Learning Points for Coaching Call Center CSR's. Peter Garber. The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those... more...

  • Customer Service Interventionby Bruce Tulgan

    HRD Press 2003; US$ 14.95

    Are you struggling every day to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It’s time for an intervention. The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff .... more...

  • Giving and Receiving Performance Feedbackby Peter Garber

    HRD Press 2004; US$ 24.95

    If you dread delivering performance reviews and you know the people getting reviewed dread it the same way, prepare them and yourself with this quick read that makes a convincing case for the necessity of balanced feedback. All you'll need to do is tag half a dozen pages with post-it notes and pass this book around to your direct reports before... more...