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Most popular at the top

  • 50 Activities for Developing Management Skillsby Lelslie Rae

    HRD Press 1990; US$ 149.95

    With the 50 Activities for Developing Management Skills titles you will save valuable hours in researching and developing new activities. Your managers will master key skills and gain new insights from these proven, ready-to-use exercises, role-plays, and icebreakers. Volume 1 skills focus on: Interpersonal Relations; Performance Appraisal; Self-Development;... more...

  • 50 Activities for Achieving Excellent Customer Serviceby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 139.95

    This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator... more...

  • 50 Activities for Developing Leadersby Lois Hart

    HRD Press 2003; US$ 149.95

    For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed... more...

  • 50 Activities for Promoting Ethicsby Marlene Caroselli

    HRD Press 2003; US$ 149.95

    This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations,... more...

  • 51 Activities for Collaborative Managementby Peter Garber

    HRD Press 2006; US$ 149.95

    Organizations everywhere are facing the challenge of how to work more closely with one another. This collection of ready-to-use activities will help you better understand the concept of collaborative management?a term used to describe an ideal work environment where everyone is dedicated to achieving a common objective. In 50 Activities for Collaborative... more...

  • 50 Activities for Administrative, Secretarial, and Support Staffby Elizabeth Sanson; Christine Newton

    HRD Press 2007; US$ 139.95

    This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences... more...

  • 101 Leadership Actions For Creating And Managing Virtual Teamsby Ollie Malone

    HRD Press 2004; US$ 9.95

    These 101 actions will help you manage, lead, or participate in a virtual team; whatever your role you will gain ideas, practices, and suggestions that will enable you to be a more successful team leader. Build your case for virtual teams structure the best possible arrangement for these teams. Manage the people and tools for these teams productively.... more...

  • 101 Ways to Build Customer Relationshipsby Peter Garber

    HRD Press 2007; US$ 14.95

    Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful... more...

  • Be a Star Facilitatorby Stella Cowan

    HRD Press 2006; US$ 24.95

    Be a Star Facilitator or Presenter of Training. A Performance-Supported Handbook. By Stella Louise Cowan. This book is a treasure trove of information for those who facilitate or present training and want to become “stars.” Learn how to unleash the very powerful experience of learning for each participant in the room. Designed to simplify... more...

  • Excuses, Excuses, Excusesby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 9.95

    “This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.”. Joe Breniser, President. Creative Training Institute “An insightful look as to why customers don’t always receive first class... more...