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Most popular at the top

  • 50 Activities for Conflict Resolutionby Jonamay Lambert

    HRD Press 1999; US$ 149.95

    This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive... more...

  • 50 Activities for Developing Emotional Intelligenceby Adele Lyn

    HRD Press 2000; US$ 149.95

    Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional... more...

  • 50 Activities To Teach Negotiationby Ira Asherman

    HRD Press 1996; US$ 149.95

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessaryto be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives.: Evaluate participant's current negotiation skills; Demonstrate... more...

  • 500 Creative Classroom Techniques for Teachers and Trainersby Marlene Caroselli

    HRD Press 2006; US$ 149.95

    Approach any training challenge with these new,. fresh and inspired solutions. 500 Creative Classroom Techniques for Teachers and Trainers. Marlene Caroselli. Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering... more...

  • 50 Activities for Employee Engagementby Peter Garber

    HRD Press 2007; US$ 149.95

    Getting employees engaged is not easy to do. Nor is it something you should undertake unless you?re in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even... more...

  • 100 Leadership Action Series Effective Presentationsby Ollie Malone

    HRD Press 2004; US$ 14.95

    Upgrade your leadership skills quickly and easily?and produce results in your organization with a lot less effort. Each book in this collection focuses on a specific area of leadership and managerial effectiveness and offers 101 actions you can accomplish today to improve your impact. The books are easy-to-read and written by experts with real-world... more...

  • 89 Learning Points for Coaching Call Center CSR'sby Peter Garber

    HRD Press 2006; US$ 34.95

    89 Learning Points for Coaching Call Center CSR's. Peter Garber. The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those... more...

  • A Step By Step Guide to Starting A Mentoring Programby Norm Cohen

    HRD Press 2000; US$ 29.95

    A Step-by-Step Guide to Starting an Effective Mentoring Program is a comprehensive and practical reference for coordinators who are introducing or revising programs based on the mentoring model of adult learning in the workplace. The expert guidance in the Guide will enable administrators to approach the development of one-to-one programs as: Confident... more...

  • Giving and Receiving Performance Feedbackby Peter Garber

    HRD Press 2004; US$ 24.95

    If you dread delivering performance reviews and you know the people getting reviewed dread it the same way, prepare them and yourself with this quick read that makes a convincing case for the necessity of balanced feedback. All you'll need to do is tag half a dozen pages with post-it notes and pass this book around to your direct reports before... more...

  • Guide to Mentee Planningby Norm Cohen

    HRD Press 1999; US$ 14.95

    The Guide to Mentee Planning includes nine forms specifically designed to assist mentees in organizing and recording their plans for learning during their involvement in the mentoring program: Mentee Profile Form; Mentoring Session Record; Activities and Action Plan Checklist; Review of Resources; Learning Plans; Guide to Mentee Networking; One Year... more...