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Most popular at the top

  • The Managers Pocket Guide to Performance Managementby Sharon Fisher

    HRD Press 1997; US$ 14.95

    Every company wants and needs productive, skilled employees. Investing in a work force that can help your business keep pace with the competition may be the most important strategic decision you make. The Manager's Pocket Guide to Performance Management clearly spells out the specific steps a manager can take to ensure improved performance organization-wide.... more...

  • Performance Managementby Peter Garber

    HRD Press 2007; US$ 9.95

    Learn how to design and implement a performance feedback program that will help employees take performance to a higher level. The advice, tips, models and tools described in Performance Feedback will help you give more complete feedback to your employees. They will better understand what is expected of them and how they can improve in specific areas... more...

  • Organizational Assessment Diagnosis and Interventionby Rolf Rogers

    HRD Press 2000; US$ 29.95

    From strategy formulation to change implementation, management decides what will be done, how it will be done, who will do it, and what the ultimate outcome should be. Unfortunately, this is not a precise, predictable process. Every day, organizations fail because they selected the wrong people, the wrong market, the wrong equipment, the wrong product... more...

  • 50 Activities for Developing Management Skillsby Lelslie Rae

    HRD Press 1990; US$ 149.95

    With the 50 Activities for Developing Management Skills titles you will save valuable hours in researching and developing new activities. Your managers will master key skills and gain new insights from these proven, ready-to-use exercises, role-plays, and icebreakers. Volume 1 skills focus on: Interpersonal Relations; Performance Appraisal; Self-Development;... more...

  • 50 Activities for Developing People Skillsby Jaqueline Stewart

    HRD Press 2002; US$ 149.95

    Training Objectives: Improve interpersonal skills; Enhance management performance; Create effective teams; Improve communication within your organization. Activities. Select activities to build training that examines all the key people skills your managers need. These skills include: Assertiveness; Presentation; Counseling; Teamwork; Verbal communication;... more...

  • 50 Activities for Achieving Excellent Customer Serviceby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 139.95

    This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator... more...

  • 50 Activities for Conflict Resolutionby Jonamay Lambert

    HRD Press 1999; US$ 149.95

    This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive... more...

  • 50 Activities for Developing Emotional Intelligenceby Adele Lyn

    HRD Press 2000; US$ 149.95

    Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional... more...

  • 50 Activities for Developing Leadersby Lois Hart

    HRD Press 2003; US$ 149.95

    For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed... more...

  • 50 Activities for Diversity Trainingby Jonamay Lambert

    HRD Press 1994; US$ 149.95

    The 50 activities in this resource book have been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences, and mastering new skills for communicating more effectively in... more...