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Most popular at the top

  • The Managers Pocket Guide to Effective Writingby Steve Gladis

    HRD Press 1999; US$ 14.95

    Written communication is prevalent at most levels of business, but especially at the managerial level. Your writing may be grammatically and logically sound, but is it effective? Is it conveying your message with the concision and accuracy that makes you an effective writer? Whether you're a manager in charge of a group of writers, or a person interested... more...

  • The Manager's Pocket Guide to Motivating Employeesby Shawn Doyle

    HRD Press 2005; US$ 14.95

    The Manager?s Pocket Guide to Motivating Employees. Shawn Doyle. Hundreds of reports and statistics prove that a motivating workplace is essential to the success of an organization. This practical guide concisely outlines the steps to creating and maintaining a fun, energized, and highly motivating work environment where employees want to work?and... more...

  • 50 Activities for Achieving Excellent Customer Serviceby Darryl Doane; Rose D. Sloat

    HRD Press 2003; US$ 139.95

    This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator... more...

  • 50 Activities for Developing Emotional Intelligenceby Adele Lyn

    HRD Press 2000; US$ 149.95

    Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional... more...

  • 50 Activities for Promoting Ethicsby Marlene Caroselli

    HRD Press 2003; US$ 149.95

    This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations,... more...

  • 500 Creative Classroom Techniques for Teachers and Trainersby Marlene Caroselli

    HRD Press 2006; US$ 149.95

    Approach any training challenge with these new,. fresh and inspired solutions. 500 Creative Classroom Techniques for Teachers and Trainers. Marlene Caroselli. Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering... more...

  • 50 Activities for Administrative, Secretarial, and Support Staffby Elizabeth Sanson; Christine Newton

    HRD Press 2007; US$ 139.95

    This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences... more...

  • 100 Leadership Action Series Effective Presentationsby Ollie Malone

    HRD Press 2004; US$ 14.95

    Upgrade your leadership skills quickly and easily?and produce results in your organization with a lot less effort. Each book in this collection focuses on a specific area of leadership and managerial effectiveness and offers 101 actions you can accomplish today to improve your impact. The books are easy-to-read and written by experts with real-world... more...

  • 101 Ways to Build Customer Relationshipsby Peter Garber

    HRD Press 2007; US$ 14.95

    Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful... more...

  • A Step By Step Guide to Starting A Mentoring Programby Norm Cohen

    HRD Press 2000; US$ 29.95

    A Step-by-Step Guide to Starting an Effective Mentoring Program is a comprehensive and practical reference for coordinators who are introducing or revising programs based on the mentoring model of adult learning in the workplace. The expert guidance in the Guide will enable administrators to approach the development of one-to-one programs as: Confident... more...