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- Van Haren Publishing 2011; US$ 45.00
Information Security professionals today have to be able to demonstrate their security strategies within clearly demonstrable frameworks, and show how these are driven by their organization's business priorities, derived from sound risk management assessments. This Open Enterprise Security Architecture (O-ESA) Guide provides a valuable reference resource... more...
- Van Haren Publishing 2008; US$ 20.00
The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...
- Van Haren Publishing 2007; US$ 45.00
The itSMF Foundations book has been a significant contributor to the acceptance of ITIL worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to ITIL version 3, supporting its acceptance by creating an easy-to-read introduction into the entire ITIL library. more...
- Van Haren Publishing 2008; US$ 45.00
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...
- Van Haren Publishing 2006; US$ 45.00
Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
- Van Haren Publishing 2007; US$ 26.00
This IT Governance Management Guide is the result of a project that involved many experts from all over the world. It started out as a compact reference to one framework, but it grew into an original document on IT Governance. It provides readers with 2 benefits . First, it is a quick-reference guide to IT governance for those who are not acquainted... more...
- Van Haren Publishing 2007; US$ 55.00
This is the first title in a new series from itSMF, supporting the new ITIL Practitioner Cluster training Release and Control exam from EXIN and ISEB more...
- Van Haren Publishing 2008; US$ 26.00
This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements. more...
- Van Haren Publishing 2008; US$ 45.00
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization?s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global... more...