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- Van Haren Publishing 2010; US$ 45.00
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world?s most respected... more...
- Van Haren Publishing 2007; US$ 45.00
The itSMF Foundations book has been a significant contributor to the acceptance of ITIL worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to ITIL version 3, supporting its acceptance by creating an easy-to-read introduction into the entire ITIL library. more...
- Van Haren Publishing 2008; US$ 45.00
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITILŪ, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...
- Van Haren Publishing 2007; US$ 98.00
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. more...
- Van Haren Publishing 2008; US$ 20.00
Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events,... more...
- Van Haren Publishing 2006; US$ 45.00
Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
- Van Haren Publishing 2008; US$ 55.00
A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation more...
- Van Haren Publishing 2005; US$ 45.00
The ITSMF Introduction book is a unique book that is accepted by all major players in the ITIL market as the default book for training and self-study. It replaces the more complex ITIL core books as an efficient entry in the ITIL literature. more...
- Van Haren Publishing 2007; US$ 55.00
This is the first title in a new series from itSMF, supporting the new ITIL Practitioner Cluster training Release and Control exam from EXIN and ISEB more...