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Metrics for IT Service Management
Van Haren Publishing 2006; US$ 45.00Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
Continual Service Improvement based on ITIL V3
Van Haren Publishing 2008; US$ 26.001. This is the Core ITIL product. 2. Commissioned by OGC. more...
Service Design based on ITIL® V3
Van Haren Publishing 2010; US$ 26.00This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks... more...
ITIL V3 Service Operation
Van Haren Publishing 2008; US$ 26.00A series of Management Guides packed full of information on each stage of the ITIL® V3 Lifecycle more...
ITIL V3 Service Strategy
Van Haren Publishing 2008; US$ 26.00A series of Management Guides packed full of information on each stage of the ITIL® V3 Lifecycle more...
Implementing Metrics For IT Service Management
Van Haren Publishing 2010; US$ 55.00This book ?Implementing Metrics for IT Service Management? provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC... more...
Foundations van ITIL® V3
Van Haren Publishing 2011; US$ 45.00This new title looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers, the following steps in detail: Service Strategy Service Design Service Operation Service Transition Continual Service Improvement French, Spanish, German, Italian and English also available. Japanese Spring 2009 more...
ITIL V3 Service Transition
Van Haren Publishing 2008; US$ 26.001. This is the Core ITIL product more...
IT Financial Management
Van Haren Publishing 2009; US$ 45.00It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must create value for the business. This practical title describes the strong financial skills that IT managers must have in order to support:. Operations: Finance departments rely heavily on IT managers... more...
Information Security Management with ITIL V3
Van Haren Publishing 2010; US$ 45.00This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security ? providing readers insight and give background about what is going to be managed. Topics... more...









