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Van Haren Publishing

Most popular at the top

  • Information Security Management with ITIL V3by Jacques A. Cazemier; Paul Overbeek; Louk Peters

    Van Haren Publishing 2010; US$ 45.00

    This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security ? providing readers insight and give background about what is going to be managed. Topics... more...

  • ISO/IEC 20000 A Pocket Guideby Jan van Bon (ed)

    Van Haren Publishing 2008; US$ 20.00

    The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...

  • Foundations of IT Service Management based on ITIL V3by Jan Van Bon; Arjen de Jong; Axel Kolthof

    Van Haren Publishing 2007; US$ 45.00

    The itSMF Foundations book has been a significant contributor to the acceptance of ITIL worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to ITIL version 3, supporting its acceptance by creating an easy-to-read introduction into the entire ITIL library. more...

  • Frameworks for IT Managementby Eric Rozemeijer; Jan van Bon

    Van Haren Publishing 2008; US$ 20.00

    This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. English version available: September 2007, Dutch, French, Japanese, Spanish, German available February 2008. more...

  • Implementing ISO/IEC 20000 Certification: The Roadmapby Jan van Bon; David Clifford

    Van Haren Publishing 2008; US$ 45.00

    ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...

  • Six Sigma for IT Management - A Pocket Guideby Sven den Boer

    Van Haren Publishing 2008; US$ 20.00

    Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events,... more...

  • Metrics for IT Service Managementby Peter Brooks

    Van Haren Publishing 2006; US$ 45.00

    Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...

  • IT Governance based on CobiT® 4.1 - A Management Guideby Koen Brand; Harry Boonen

    Van Haren Publishing 2007; US$ 26.00

    This IT Governance Management Guide is the result of a project that involved many experts from all over the world. It started out as a compact reference to one framework, but it grew into an original document on IT Governance. It provides readers with 2 benefits . First, it is a quick-reference guide to IT governance for those who are not acquainted... more...

  • ISO/IEC 20000by Leo van Selm; Selma Polter

    Van Haren Publishing 2008; US$ 55.00

    A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation more...

  • Release and Control for IT Service Management based on ITILby Jan Van Bon; Annelies van der Veen

    Van Haren Publishing 2007; US$ 55.00

    This is the first title in a new series from itSMF, supporting the new ITIL Practitioner Cluster training Release and Control exam from EXIN and ISEB more...