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- Van Haren Publishing 2008; US$ 20.00
The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...
- Van Haren Publishing 2007; US$ 98.00
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. more...
- Van Haren Publishing 2006; US$ 45.00
Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...
- Van Haren Publishing 2005; US$ 45.00
The ITSMF Introduction book is a unique book that is accepted by all major players in the ITIL market as the default book for training and self-study. It replaces the more complex ITIL core books as an efficient entry in the ITIL literature. more...
- Van Haren Publishing 2008; US$ 45.00
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager. more...
- Van Haren Publishing 2006; US$ 26.00
1) A quick reference guide to programme management in an easy format. Based primarily on Managing Successful Programmes, with other sources of best practice advice on programme management published by OGC. 2) No competing books. more...
- Van Haren Publishing 2010; US$ 26.00
This Management Guide is a concise summary of the IT Service Management ? An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ?lifecycle? approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks... more...