The Leading eBooks Store Online

for Kindle Fire, Apple, Android, Nook, Kobo, PC, Mac, BlackBerry...

New to

Learn more
Browse our categories
  • Bestsellers - This Week
  • Foreign Language Study
  • Pets
  • Bestsellers - Last 6 months
  • Games
  • Philosophy
  • Archaeology
  • Gardening
  • Photography
  • Architecture
  • Graphic Books
  • Poetry
  • Art
  • Health & Fitness
  • Political Science
  • Biography & Autobiography
  • History
  • Psychology & Psychiatry
  • Body Mind & Spirit
  • House & Home
  • Reference
  • Business & Economics
  • Humor
  • Religion
  • Children's & Young Adult Fiction
  • Juvenile Nonfiction
  • Romance
  • Computers
  • Language Arts & Disciplines
  • Science
  • Crafts & Hobbies
  • Law
  • Science Fiction
  • Current Events
  • Literary Collections
  • Self-Help
  • Drama
  • Literary Criticism
  • Sex
  • Education
  • Literary Fiction
  • Social Science
  • The Environment
  • Mathematics
  • Sports & Recreation
  • Family & Relationships
  • Media
  • Study Aids
  • Fantasy
  • Medical
  • Technology
  • Fiction
  • Music
  • Transportation
  • Folklore & Mythology
  • Nature
  • Travel
  • Food and Wine
  • Performing Arts
  • True Crime
  • Foreign Language Books
Van Haren Publishing

Most popular at the top

  • IT Financial Managementby Maxime Sottini; Jan Van Bon

    Van Haren Publishing 2009; US$ 45.00

    It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must ‘create value’ for the business. This practical title describes the strong financial skills that IT managers must have in order to support:. • Operations: Finance departments rely heavily on IT managers... more...

  • Contract and Commercial Management - The Operational Guideby International Association for Contract and Commercial Management(IACCM)

    Van Haren Publishing 2011; US$ 55.00

    Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in disappointment is that most organizations 'are not very good at contracting'. This ground-breaking title from leading authority IACCM (International Association for... more...

  • The Service Catalogby Mark O?Loughlin; Jan van Bon

    Van Haren Publishing 2010; US$ 45.00

    This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with:• understanding the full... more...

  • ISO/IEC 20000 A Pocket Guideby Jan van Bon (ed)

    Van Haren Publishing 2008; US$ 20.00

    The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of ISO 20000 as a valid standard for IT... more...

  • Frameworks for IT Managementby Eric Rozemeijer; Jan van Bon

    Van Haren Publishing 2008; US$ 20.00

    This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. English version available: September 2007, Dutch, French, Japanese, Spanish, German available February 2008. more...

  • Implementing ISO/IEC 20000 Certification: The Roadmapby Jan van Bon; David Clifford

    Van Haren Publishing 2008; US$ 45.00

    ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITILŪ, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way... more...

  • Six Sigma for IT Management - A Pocket Guideby Sven den Boer

    Van Haren Publishing 2008; US$ 20.00

    Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events,... more...

  • Metrics for IT Service Managementby Peter Brooks

    Van Haren Publishing 2006; US$ 45.00

    Fills a large gap in the service management arena regarding measurements of failure (and success). Compliant with ITIL and covering other frameworks besides it provides full coverage of this topic. It explains how to use metrics as a tool to anticipate and correct problems rather than simply a measurement of failure that has already arrived. more...

  • ISO/IEC 20000by Leo van Selm; Selma Polter

    Van Haren Publishing 2008; US$ 55.00

    A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 20000 exam. The ISO/IEC 20000 standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation more...

  • Release and Control for IT Service Management based on ITILby Jan Van Bon; Annelies van der Veen

    Van Haren Publishing 2007; US$ 55.00

    This is the first title in a new series from itSMF, supporting the new ITIL Practitioner Cluster training Release and Control exam from EXIN and ISEB more...